Carpenter Handyman Drywall Service Professional

Mr. Handyman (New); Edmond (OK); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Company van with gas card

Back-office scheduling support

Office team handles calls

Flexible hours

iPad and ServiceTitan support

Job summary

Mr. Handyman (New) is seeking a skilled handyman to perform maintenance and repairs on residential and light commercial projects. You will work independently with your own tools, ensuring safety and quality while meeting customer expectations.

Expect a company-supplied van with a gas card, a back office that schedules work, and an office team that handles calls and payments. Flexible hours and strong support for using our ServiceTitan system are provided to help you succeed.

Qualifications

• Live within the area (Edmond, OK) and able to work locally.
• 8+ years’ experience as a paid handyman.
• Own your own tools.
• Be insurable for driving our vehicle.
• Complete a background and driving record check.
• Able to lift 50 pounds independently.
• Able to work safely at heights and overhead for extended periods.
• Professional appearance and maintenance of company-provided vehicle.

Responsibilities

• Completing maintenance and repairs for home and small commercial projects.
• Communicate with customers to set expectations on scope and costs.
• Deliver a great experience to create life-long customers.

Skills

8+ years experience

Own tools

Insurable to drive

Customer service

Documentation

Tools

Tool set

Job description

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more…

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

[What We Want From You

• Culture alignment
• Rockstars only
• Bought into the vision
• Meets our expectations of respect for all, integrity, customer service, and having fun.

To Succeed in this Role

• You’ll need to self-manage as you’ll be alone often.
• You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You’ll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 8+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay

The pay range for this position is $18.75 to $32.50 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.