Carl's Jr Assistant General Manager (Los Angeles County)

Carl’s Jr.; Anaheim (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Carls Jr. is seeking a guest-focused, hands-on Assistant General Manager to support leadership operations in the Glendale and Sun Valley areas of Los Angeles County.

You will work with the GM to direct daily shift operations, coach team members, manage labor and food costs, and maintain a clean, safe guest-friendly environment. Onboarding includes a 4–6 week training program at a corporate-operated restaurant before returning to your home store.

Qualifications

• Two years of restaurant operations experience.
• Strong leadership and guest-service focus.
• Ability to coach, train and develop team members.

Responsibilities

• Assist GM in directing daily restaurant operations.
• Ensure compliance with company standards and safety policies.
• Manage scheduling, inventory, and labor costs with GM.
• Provide training and coaching to staff across shifts.
• Monitor customer service and resolve escalated issues.
• Support store-wide marketing initiatives and performance reviews.

Skills

Leadership

Customer service

Training & coaching

Communication

Flexibility

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

POS systems

Job description

Carls Jr. is seeking a guest-focused, hands-on Assistant General Manager to support leadership operations in Los Angeles County, serving the Glendale and Sun Valley areas. Working alongside the General Manager, the Assistant General Manager helps direct daily shift operations, coach and develop team members, control labor and food costs, and maintain a clean, safe, and welcoming environment for every guest.

To prepare you for this leadership role, you will complete a comprehensive 4–6 week onboarding and training program conducted at one of our corporate-operated restaurants before transitioning to your assigned home store. Please note that the designated training location may differ from your eventual home store. Upon successful completion of training, your permanent store assignment within the Glendale or Sun Valley area will be finalized based on operational staffing needs and business requirements.

POSITION SUMMARY

The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations

of a Carls Jr. restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKEs

Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations

including product preparation and delivery, customer service, facilities maintenance, and financial

accountability. This role accomplishes these objectives by assisting the GM in actively selecting, training,

and coaching top talent to achieve key results in People, Customer, Sales and Profit.

ESSENTIAL FUNCTIONS

• Demonstrate CKEs Core Values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.
• Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Partners with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.
• Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
• Ensures proper supervision of restaurant through ongoing examination of station and customer activities.
• Travels between company locations to support business operations, including attending meetings and transporting product and supplies as needed.
• Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.
• Coaches, drives excellence, and recognizes and assists the GM in holding all shifts accountable around core operational procedures using company systems.
• Assists the GM in creating schedules and completing inventory orders. Completes these tasks when the GM is absent or on vacation.
• Ensures that food safety standards are met through direct observation while running shifts or when present in the restaurant.
• Partners with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
• Partners with the GM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
• Communicates effectively with all levels of internal and external contacts (i.e. team members, guests, vendors, visitors).
• Takes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• High school diploma /General Educational Development (GED) required, associate degree or higher preferred.
• Minimum of two years experience in restaurant operations.
• Proficient working knowledge of Microsoft Office applications.
• Must be able to work a flexible schedule including days, nights, and weekends.
• Must maintain reliable personal transportation, a valid drivers license, and proof of insurance to travel between company locations and transport product and supplies as business needs require.
• Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
• Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers expectations.
• Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
• Execution Excellence- Strives to be Best in Class in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.
• Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

• Requires constant movement in and around all areas of the restaurant.
• Ability to stand/walk constantly and for extended periods of time.
• Ability to reach overhead, bend, and stoop frequently and repetitively.
• Ability to work in a warm environment near grills, ovens, and vats.
• Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.
• Work with various cleaning products

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE