Caregiver Services & Scheduling Lead

Help at Home; Michigan; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Wellness programs

Flexible schedule

Weekly pay

Job summary

Help at Home is seeking a Caregiver Service Specialist in Michigan to manage caregiver rosters, ensure accurate scheduling, and maintain compliance with state requirements. The role focuses on supporting caregivers and clients, with regular communication and recognition to improve service quality.

The position emphasizes strong organizational skills, supervision abilities, and compassionate, professional conduct in day-to-day operations, including ongoing trainings and handling caregiver

Qualifications

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Basic computer literacy and typing skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Responsibilities

• Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems
• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
• Proactively reaches out to new caregivers to welcome and support them.
• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
• Reviews caregiver satisfaction surveys and takes actions where needed.
• Appropriately handles caregiver questions and issues
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Skills

Organizational skills

Staff supervision

Problem solving

Multitasking

Computer literacy

Compassionate attitude

Education

High school diploma or GED

Job description

Help at Home is seeking a Caregiver Service Specialist in Michigan to manage caregiver rosters, ensure accurate scheduling, and maintain compliance with state requirements. The role focuses on supporting caregivers and clients, with regular communication and recognition to improve service quality.

The position emphasizes strong organizational skills, supervision abilities, and compassionate, professional conduct in day-to-day operations, including ongoing trainings and handling caregiver