Career Services Coach

Ancora Education; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Ancora Education is seeking a Career Services Coach to deliver ongoing career development and employability coaching to students, graduates and alumni through classrooms, workshops, and one-on-one sessions. The role involves assessments and documenting progress in CampusVue, while collaborating with the Director of Career Services and other staff.

You will schedule mock interviews, provide resume writing assistance and job search guidance, and track graduate employment needs.

Qualifications

• Associate degree or higher in a related field with coursework in business, HR, or communications.
• Proven experience in recruitment, staffing, or counseling is preferred.
• Strong organizational and communication skills with customer service focus.

Responsibilities

• Conduct outbound and ongoing communications with graduates to support placement efforts.
• Provide resume writing, interview coaching, and job-search guidance to students and alumni.
• Coordinate scheduled career development sessions and assess progress using CampusVue documentation.
• Engage with employers to identify opportunities and support external partnerships.
• Maintain accurate student records and ensure compliance with regulatory requirements.

Skills

MS Office proficiency

Organizational skills

Interpersonal communication

Customer service

Public speaking / presentation

Stakeholder collaboration

Education

Associate’s degree in Business, HR, or related field

Bachelor’s degree in HR / Business (preferred)

Tools

MS Office

Job description

Job Summary

The Career Services Coach position is to effectively and strategically provide ongoing career development and employability coaching to active students, graduates and/or alumni through the use of classroom presentations, workshops, one‑on‑one coaching sessions and professional assessments. The Career Services Coach will work with the Director of Career Services, Business Solutions Consultants, other directors, as well as other Career Services staff to continually assess students’ progress throughout the entirety of the program. Additionally, the Career Services Coach will schedule and conduct face to face mock interviews, provide feedback, contact unplaced graduates weekly, provide resume writing assistance and provide job search guidance to graduates. The Career Services Coach is responsible for timely and accurate documentation in CampusVue of all active students, graduates and employer communication. In addition, the Career Services Coach will be responsible for tracking all unplaced graduates including the graduate’s employment criteria needs.

Key Responsibilities

• Conduct outbound connect activity, as needed, to ensure ongoing communication between graduates and team
• Provide guidance to students and graduates and always maintain a high level of professional standards
• Coordinate and conduct scheduled resume preparation, interview techniques, job search/research, and other professional development sessions
• Collect graduate employment qualifications and criteria to determine the employment assistance path required to be successfully placed
• Provide availability and opportunities to conduct One‑on‑One coaching sessions with students and graduates
• Assist in proactive job search efforts by providing job leads, resources and online application assistance to generate employment opportunities in addition to working with the job orders received from the Business Solutions Consultants if applicable
• Conduct community and employer outreach to identify viable employment opportunities for students and graduates within their chosen field
• Support the team’s efforts in completing Employment Verification documents and accurate data entry of all information.
• Maintain organization of student records and processes necessary to ensure compliance with regulatory and accreditation agencies.
• Document in CampusVue all correspondence between the department and student/graduate
• Maintain strictest confidentiality with school information, including but not limited to, regulatory information, student accounts, balances and payment history, exposure to personal information including names, addresses, phone numbers, birthdays, and Social Security numbers
• Participate and plan ongoing student engagement activities.
• Assist with Externship responsibilities when required
• Participate in various school events as required
• Master proficiency with MS Office
• Other duties as assigned by management

Experience and Education Required

• Associate’s degree in Business, Human Resources, Communication or a related field from an academic institution accredited by a regional or national accrediting agency that is recognized by the Department of Education, or comparable related work experience
• 1 year work experience in recruiting, staffing, human resources, counseling or business
• Work experience in developing community connections
• Proficiency working with Microsoft Office, including Excel, Word, and Outlook
• Excellent organizational, interpersonal, and communication skills
• Strong commitment to customer service and public presentation skills
• Demonstrated ability to collaborate with internal and external customers and teammates

Experience and Education Preferred

• Bachelor’s degree in Human Resources, Business, Communications or a related field from an academic institution accredited by a regional or national accrediting agency that is recognized by the Department of Education
• 1 year experience in career / employability training
• 1 year experience in staffing or career placement
• 1 year of call center experience
• 1 year of interviewing experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.