Career Pathways Admissions Specialist

Porter & Chester Instit; Springfield (MA); On-site; USD 24,000 - 28,000; Full time

Job summary

Porter and Chester Institute in Springfield, MA is seeking a Career Program Specialist (Admissions Representative) to be the first point of contact for prospective students. You will help them explore career training options and navigate from inquiry to enrollment with a student-focused approach.

We value communication and empathy; no quota-only sales. Training will teach our admissions process, with opportunities for ongoing professional development and collaboration with Financial Aid and

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of sales or customer service experience.
• Strong communication, listening, and relationship-building skills.
• Ability to meet goals, follow-ups, and deadlines.
• Comfort using common software programs (MS Word/Excel/Outlook).

Responsibilities

• Speak with prospective students by phone, in person, and virtually about career goals and educational options.
• Guide applicants through the admissions process from inquiry to enrollment.
• Build trust through consultative, student-focused conversations — not high-pressure tactics.
• Conduct campus tours and information sessions.
• Accurately document student interactions and progress in our systems.
• Collaborate with Financial Aid, Academic, and Student Services teams.
• Participate in paid training and ongoing professional development.

Skills

Sales or customer service experience

Communication skills

Listening skills

Relationship-building

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Porter and Chester Institute in Springfield, MA is seeking a Career Program Specialist (Admissions Representative) to be the first point of contact for prospective students. You will help them explore career training options and navigate from inquiry to enrollment with a student-focused approach.

We value communication and empathy; no quota-only sales. Training will teach our admissions process, with opportunities for ongoing professional development and collaboration with Financial Aid and