Career Navigator

Goodwill Industries of NorthWest Texas; Lubbock (TX); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Goodwill Industries of Northwest Texas is seeking a Career Navigator to help individuals secure and maintain employment through personalized job coaching, comprehensive case management, and access to community resources.

You will assess employment readiness, develop service plans, and connect participants with employers while building partnerships with local businesses. This role emphasizes timely communication, progress tracking, and adherence to Goodwill policies.

Formación

• Demonstrate strong interpersonal and communication skills.
• Ability to assess participant needs and provide appropriate recommendations.
• Experience in case management or employment services is preferred.

Responsabilidades

• Input and maintain participant data in the case management system within timelines.
• Conduct assessments to identify barriers and refer to services.
• Develop and update individualized service plans for participants.
• Meet with participants bi-weekly and maintain engagement with services.
• Plan and facilitate employment-related classes and events.
• Assist with resume writing, interview coaching, and job search strategies.
• Match participants with suitable job opportunities and communicate with employers.
• Follow up with placements for ongoing support up to 90 days post-placement.

Conocimientos

Interpersonal skills

Communication skills

Critical thinking

Time management

Educación

High School Diploma or equivalent

Post-secondary coursework in Psychology / Social Work

Herramientas

Microsoft Word

Microsoft Excel

NorthStar Assessment

Descripción del empleo

Job Description

Status: Non-Exempt/Full-Time

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers.

Summary

This position is focused on helping individuals secure and maintain employment by providing personalized job coaching, comprehensive case management, and direct access to employment-related community resources.

The role includes assessing participants’ employment readiness, creating and tracking individualized service plans, and delivering targeted support to overcome barriers to employment.

A key responsibility is to actively identify job opportunities, prepare participants for the workforce, and build strong relationships with local employers. The position also includes building partnerships within the community, identifying employment opportunities, and educating employers on how Goodwill can support their workforce needs.

Employees are expected to maintain timely and professional communication, complete assigned responsibilities within established timelines, follow applicable policies and procedures, respond appropriately to supervisory direction and coaching, and communicate promptly when barriers may prevent completion of assigned work.

Essential Duties and Responsibilities

All job functions are to be performed following safety guidelines and regulations

• Within 24 hours of client contact, accurately input and update participant data in the case management system, ensuring all relevant information is recorded. Maintain detailed and timely case notes to support service delivery and compliance.
• Conduct individual assessments to identify participant barriers and recommend appropriate services or referrals.
• Complete intake processes and administer assessments for new program participants.
• Develop, document, and regularly update individualized service plans.
• Meet bi-weekly with participants and engage them throughout service delivery, including timely outreach when appointments are missed, disengage from services, or require additional support to remain connected to their employment goals.
• Plan, schedule, and facilitate employment-related classes and events.
• Assist participants with resume writing, interview preparation, and job search strategies.
• Conduct practice interviews and provide constructive coaching.
• Match participants with suitable employment opportunities based on their skills, interests, and experience.
• Notify qualified candidates of job openings and support communication with employers.
• Follow up with participants and employers to evaluate placement outcomes and provide ongoing support.
• Coordinate services and community referrals to help participants meet case management goals.
• Support participants in their job search efforts and document job placements details in case management system. Conduct follow-up calls for a minimum of 90 days after placement.
• Make monthly contact with local employers, educational institutions, and community partners and relay outcomes in weekly staff meetings.
• Working with team members, Career Navigators are responsible for organizing a Job Fair at least every six months and a Resource Fair as needed.
• Share participant recommendations with team members and collaborate for effective planning. Demonstrate consistent follow-through on participant needs, referrals, employer contacts, assigned tasks, and commitments, communicating barriers or delays to the Career Resources Manager in a timely manner.
• Maintain reliable and punctual attendance and follow established procedures for reporting absences, tardiness or schedule changes.
• Demonstrate Goodwill’s mission: “Helping people overcome challenges, build skills, find jobs & grow careers.”
• Uphold the Core Four values: “Be Honest, Be on Time, Work Hard, and Be Respectful of Others.”
• Assist at reception and computer bank as needed.
• Complete all required GII training within six months of hire date.
• Complete 12 hours of professional development each year.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Education and/or Experience

• HS Diploma or Equivalent preferred
• Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or related field is preferred. Related experience in social work or similar field may be substituted.
• Experience preferred working with individuals who have disabilities or face other barriers to employment.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate critical thinking skills with the ability to assess participant needs and provide appropriate recommendations.
• Excellent interpersonal and communication skills.
• Genuine, empathetic approach when working with participants.
• Strong time management and organizational abilities.
• Proficient in Microsoft Word and Excel; must pass the NorthStar Assessment.
• Effective problem-solving skills; able to remain calm and professional in challenging situations.
• Ability to travel within the Goodwill territory and comply with company vehicle policies.
• Must have valid Texas driver’s license, proof of liability insurance, and good driving record to qualify for Goodwill’s auto insurance policy.
• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Exposed to moderate noise levels in a typical office environment.
• Speaking on the telephone with coworkers, participants, and referring counselors.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Light office work, such as typing, speaking on the phone, and using a computer to enter data.
• Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to travel as needed.
• Regular attendance is a necessary and essential function.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.