Career Development Manager

NSS; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Mentorship program

Leadership development opportunities

Buddy system on onboarding

Job summary

NSS in McLean, VA is expanding its Customer Success team with a Career Manager role to shape a new professional development program for consultants. You will design frameworks, lead governance, and enable career progression across a global organization while partnering with regional leaders.

The ideal candidate has 5–7 years in HR, Talent Management, or Career Counseling, and excels at 1-on-1 coaching, stakeholder collaboration, and structured processes in a consulting environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
• 5–7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably in consulting or professional services.
• Proven ability to provide proactive 1-on-1 counsel to 50 consultants and build a positive work environment.

Responsibilities

• Develop frameworks, processes, and guides to establish the Career Management role within Customer Success.
• Lead creation and execution of the department’s Career Management program to support growth and alignment with business needs.
• Serve as a trusted resource for consultants, guiding career growth, performance management, and feedback.
• Guide consultants through learning journeys, advising on training and engagement opportunities.
• Drive processes through high-frequency consultant interactions and stakeholder engagement.
• Oversee and improve systems to develop, evaluate, and retain top talent.
• Collaborate with global leaders to align talent initiatives with regional needs and metrics.
• Administer and enhance feedback, performance reviews, and promotion calibrations with Project Engagement Managers and Technical Advisors.
• Ensure internal processes (timesheets, compliance, etc.) are efficient and non-disruptive to client work.
• Act as a career resource for consultants and solicit regular feedback to boost satisfaction and productivity.

Skills

HR strategy

Talent management

Career counseling

Coaching

Stakeholder engagement

Education

Bachelor's degree in HR/Business/Org Dev

Job description

Our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join us, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants.

This is an opportunity to shape a new program, making a meaningful impact on our consultants’ careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals.

To be successful in this role, you will:

• Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team.
• Lead the creation and execution of the department’s Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth.
• Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback.
• Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career.
• Drive these processes through high frequency consultant interaction and engagement with internal stakeholders.
• Oversee and improve systems and processes to develop, evaluate, and retain top talent.
• Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics.
• Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors.
• Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don’t interfere with client-facing activities.
• Serve as an expert point of contact and career resource for consultants on an ongoing basis.
• Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results.
• Individuals would be required to be in office 4-5 days per week.
• You have a bachelor’s degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
• You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment.
• You’re a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.
• Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
• You’re adept at navigating challenging situations and driving conversations toward resolution.
• You have proven experience in managing a pool of resources in a consulting and professional services organization.
• Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
• Possess humility and continual drive for learning.
• Collaborative and support others; you do not view the world as a zero-sum game.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus, with dedicated mentorship and a buddy system being widely utilized resources for new hires.
• Growth Opportunities: The company provides a diverse array of growth and development opportunities, including a leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training, skills-based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. The organization fosters inclusivity through employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with colleagues and larger initiatives throughout the company.

About Us

We are a software company that automates business processes. Our AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust us to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

We are an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email.

There is an in-office requirement of 4 days/week.