Career Coordinator

State of Oklahoma; Oklahoma; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Benefits Packet

Job summary

The State of Oklahoma seeks a Career Coordinator in Ponca City, OK to deliver employment services and vocational counseling. You will interview clients, assess needs, register for unemployment services in EmployOklahoma, and help veterans and others with priority service while adhering to state and federal laws.

On-site work is required, with office duties and teamwork across the workforce center. The role emphasizes customer service, accurate record-keeping, and collaboration with employers and

Qualifications

• 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work.
• 30 semester hours from an accredited college or university may substitute for 3 years of required work experience.
• Proficiency with Microsoft Office (Word, Outlook, Excel, Access, Teams).

Responsibilities

• Manage and promote career assessment and vocational counseling via applicant interview and qualification evaluation to determine needs for employment, job skills, placement, training, and referrals.
• Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.
• Establish unemployment insurance benefit claims and interpret related laws for claimants and employers.
• Communicate with management, employers, applicants, claimants and coworkers regarding job orders, referrals and unemployment benefits; prepare reports.
• Provide career counseling, job placement and employment services in compliance with applicable laws and regulations with priority for veterans and special-needs applicants.
• Maintain excellent customer service and keep the office environment conducive to a positive client experience.
• Assist with UI eligibility, UI claims filing, and UI training in a professional manner under a case management system.
• Assist with receptionist duties and participate in team meetings and required staff training.
• Use office machinery safely and be present on-site as an essential function.

Skills

Verbal communication

Written communication

Education

5 years of experience in employment services or related field

30 semester hours substituted for 3 years of experience

Tools

Microsoft Office

EmployOklahoma

Job description

Career Coordinator

Applicants must be authorized to work in the U.S. for any employer at the time of application. The agency is unable to sponsor or take over sponsorship of an employment visa.

Job Type / Salary / Location

• Full time
• Vacancies: One
• Salary: $40,948.00 annual; $19.69 hourly ($19.686538)
• Primary Working Hours: M-F; 8:00am - 5:00pm
• FLSA Status: Non-Exempt
• Location: Ponca City, OK
• Supervisory: Not Applicable
• Travel: Minimal - mainly for training only

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Essential Functions

• Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to special-needs clients and ensuring required information is obtained and recorded into EmployOklahoma.
• Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.
• Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of special-needs clients.
• Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, job developments, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.
• Professionally manage career assessment, vocational counseling, job placement, employment services and other social services offered at the local American Job Center in conformity to the Department of Labor's state and federal applicable laws and regulations with priority service to veterans and other special-needs applicants.
• Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.
• Provide resource room assistance with unemployment insurance (UI) eligibility, filing UI claims, training on UI functions and UI compensation services in a professional and friendly manner under a case management system.
• Assist with the workforce center’s receptionist duties as assigned.
• Participate in team meetings in the workforce center.
• Participate in staff-required training and cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements.
• Utilize office machinery in accordance with safety / security protocols.
• On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Abilities And Competencies

• Knowledge of - spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends, programs and problems; community and social service providers; the principles of interviewing; social assistance requirements; the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma's workforce; laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations.
• Skill and Competencies – excellent verbal and written communication skills.
• Ability to - maintain effective working relationships with others; work with a high degree of independence; deal effectively and courteously with people; multi-task; exercise good judgment in evaluating eligibility requirements; exercise good management in evaluating case management situations; make decisions; anticipate, identify and resolve problems; handle confidential work; evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations especially pertaining to veterans programs, social services, employment and training activities; follow oral or written instructions.

Physical Demands/Work Environment

• Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires regular periods of sitting or standing and daily use of computer and phone. It also requires the occasional use of the office machinery in accordance with safety and security protocols.

Minimum Qualifications

• Education and Experience requirements for this position require 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience.

Special Skills/Requirements

• Computer Skills – Employee must be capable of proficiently using the OESC's standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Employee must be capable of lifting, carrying, and moving objects of up to 25 pounds.

Accommodation Statement

• OESC is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.