Career Advisor/ Workforce Case Manager

Career Team; Ukiah (CA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, and vision insurance

Disability insurance

Employer-sponsored life insurance

Supplemental insurance

Job summary

Career Team, located in Ukiah, CA, is seeking an Adult and Dislocated Career Advisor/Workforce Case Manager. This role is critical for providing career counseling, intensive case management, and follow-up services to job seekers. Applicants are expected to have a Bachelor's degree and 5+ years of relevant experience.

The position includes various responsibilities such as assessing job seekers' needs, guiding them in preparing employment plans, and maintaining accurate case files. A significant emphasis is placed on communication skills and the ability to work with a diverse community.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• 5+ years of experience in operations.
• Strong communication skills and knowledge about community resources.
• Must be computer literate and have MS Word and Excel skills.
• Ability to work with a culturally diverse customer base.

Responsibilities

• Provide information and case management services to the community.
• Complete intake and eligibility determination for the workforce program.
• Assess job seekers’ employment and training needs through testing and interviews.
• Guide job seekers through the preparation of individual employment plans.
• Maintain accurate individual case files for each registered customer.

Skills

Strong communication skills

Multilingual and bilingual preferred

Analytical and problem-solving skills

Interpersonal skills

Time management

Customer service

Organizational skills

Familiarity with community resources

Computer literacy

Ability to work with a diverse customer base

Education

Bachelor's degree or higher

5+ years of experience in operations

Tools

MS Word

Excel

Job description

Career Team is a leading workforce development organization. Career TEAM is looking to hire an Adult and Dislocated Career Advisor/ Workforce Case Manager who will perform professional work providing career counseling, intensive case management, and follow-up services. Work is performed under the supervision of the Project Director. This position is expected to be 100% onsite.

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Employer-sponsored life insurance policy
• Supplemental insurance

Responsibilities

• Provide information and case management services to the community
• Complete intake and eligibility determination for the workforce program
• Assess job seekers’ employment and training needs and abilities through interviewing, testing, and other methods
• Serve as a liaison between workforce development programs and community partners
• Enter data into and otherwise use and process clients through any participant information system as required, and any other database as required by the One-Stop system
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation
• Maintain accurate individual case files for each registered customer, assuring that each file contains all required eligibility documents and meets compliance requirements
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts
• Meet and/or exceed program benchmarks. Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision
• Complete all required reports

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience 5+ years of experience in operations
• Strong communication skills and knowledge about community resources
• Multilingual and bilingual preferred
• Possess strong analytical and problem solving skills, with the ability to make well-thought-out decisions
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• A Valid Driver’s License

Salary Range: $49,000 - $52,000

Travel: Position may require local travel up to 25% of the time.

Position Type: Full Time Non-Exempt.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.