Career Advisor

Careerteam; Tacoma (WA); Hybrid; USD 34,440 - 35,817; Full time

Job summary

Career Team in Tacoma, WA seeks a Career Advisor to support Adult and Dislocated Workers with employment and training opportunities under WIOA. You will provide intensive case management, career planning, eligibility determination, and ongoing support to participants, ensuring compliance with federal and local requirements.

The role offers on-site collaboration with partners, with some telecommuting allowed; 80% of work is on site.

Qualifications

• 2+ years of experience in training, counseling, or case management.
• Ability to read and interpret policies and procedures.
• Experience working with culturally diverse clients.
• Strong customer service and communication skills.
• Proficiency with common software and online tools.
• Valid driver's license.

Responsibilities

• Provide intensive case management services to registered customers in the One-Stop system.
• Develop and implement Individual Employment Plans (IEP) for clients.
• Assess job seekers' training needs and coach them toward employment.
• Guide clients through intake, eligibility, enrollment, and service planning.
• Enter data into participant information systems and required databases.
• Coordinate with partners and community resources to support clients.
• Conduct orientation sessions, workshops, and job clubs.
• Ensure compliance with applicable workforce program regulations.
• Meet or exceed performance goals for enrollments and employment outcomes.

Skills

Training experience

Counseling

Case management

Policy interpretation

Cultural sensitivity

Motivation coaching

Google Workspace

Microsoft Office

Web-based case management

Monday.com

Communication

Time management

Driver's license

Education

AA degree or higher

Tools

Google Workspace

Microsoft Office

Case management systems

Monday.com

Web-based applications

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Career Advisor (WorkSource)

REPORTS TO: Team Lead

LOCATION: Tacoma, WA

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking for a high energy, service driven individual to be a Career Advisor and serve ourAdult and Dislocated Workers in Pierce County by helping them connect to employment and trainingopportunities. This role provides comprehensive case management, career planning, eligibility determination, and ongoing support to participants seeking employment and training opportunities. Career Advisors guide participants from initial enrollment through successful employment and program completion while ensuring compliance with applicable federal, state, and local workforce program requirements.

The ideal candidate will be able to work well autonomously while maintaining and strengthening partnerships with existing partners. Work will be performed under the WIOA (Workforce Innovation Opportunity Act) Program underneath the Pierce County WorkSource umbrella. Work will be performed under the supervision of the Team Lead. If you have the heart to serve this community and the drive to do so, we want to meet you. Experience is not mandatory, however character is.

Candidates are strongly encouraged to research WorkSource and WIOA services prior to applying.

Your Impact on Career TEAM’s Success

• Provide intensive case management services to registered customers within the One-Stop system.
• Become a subject matter expert on labor market and career trends.
• Complete intake, eligibility determination, enrollment, and service planning in accordance with applicable workforce program policies and procedures.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.
• Enter data into participant information systems and other required databases in accordance with One-Stop system requirements.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Counsel clients on available job opportunities, training programs and other services.
• Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training.
• Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs and other group presentations for clients.
• Follow all policies, procedures and regulations related to eligibility documentation, ensuring case files contain eligibility documentation as required.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements.
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts.
• Meet or exceed established performance goals related to participant enrollments, training services, employment outcomes, documentation quality, and customer service.
• Participate in all staff-related events as required including but not limited to: training, staff meetings and individual supervision.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as assigned.

This position allows some telecommuting. The selected candidate will be required to perform 80% of work onsite at the listed location.

To Qualify for This Role, You Must Have

• 2+ years of work experience combining elements of training, counseling, case management or other services;
• Demonstrated case management experience and the ability to read and interpret policies and procedures;
• Ability to work in a variety of settings with culturally-diverse customer base and demonstrate cultural sensitivity.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Strong computer literacy, including proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar), Microsoft Office (Word, Excel, and Outlook), web-based case management systems, project management software (e.g., Monday.com), virtual meeting platforms, and internet-based applications.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational skills and written and verbal communication skills.
• A valid driver’s license.

Additional Skills/Knowledge Career TEAM Would Love for This Role

• AA degree or higher preferred, but not required.
• Experience in recruiting or marketing services.
• Experience with and knowledge of WIOA, TANF, or workforce development contracts/programs.
• Demonstrated ability to multitask and take initiative.

Salary

$25.48 - $26.44 per hour

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel

Position may require local travel up to 20% of the time

About Career Team:

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human conditionhas resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.comfor more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholding; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or is injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.