Care Transition Coordinator Hospice Sales

VitalCaring Group; Chandler (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with Company Match

Employee Referral Program

Prepaid Legal Plans

Identity Theft Protection

Job summary

A compassionate healthcare organization in Arizona is seeking a Care Transition Coordinator to facilitate seamless care transitions for patients facing end-of-life or home-health needs. The successful candidate will have a minimum of two years of experience in healthcare or sales, exceptional communication skills, and the ability to build relationships with referral sources and families. This position requires local travel and offers competitive pay and benefits tailored to support employee well-being.

Qualifications

• Minimum two years of healthcare or related sales experience, preferably in hospice or home health.
• Ability to work independently and manage a dynamic schedule.
• Reliable transportation with current auto liability insurance.

Responsibilities

• Serve as a liaison between referral sources, patients and caregivers, and the clinical team.
• Execute effective sales calls and meet established referral goals.
• Engage patients and hospital care teams for timely transitions.

Skills

Strong communication

Relationship-building

Decision-making

Education

Bachelor’s degree in Healthcare, Business, Marketing, or a related field

Tools

Microsoft Office

CRM systems

Job description

Job Summary

At VitalCaring, our team members transform lives and foster hope through genuine care. As a Care Transition Coordinator (CTC), you will serve as the primary liaison between referral sources, patients and families facing end‑of‑life or home‑health needs, and the clinical team. You will support seamless transitions of care by conducting effective sales calls, strengthening relationships, educating partners and families, and coordinating timely referrals. Every encounter reflects our values—trustworthy, capable, compassionate, and proactive.

Essential Functions

• Serve as a liaison between referral sources, patients and caregivers, and the clinical team to ensure seamless coordination through the care transition process.
• Execute effective, structured sales calls using pre‑call planning, rapport building, probing questions, objection handling, and closing techniques.
• Identify and meet the needs of referral partners through consistent communication and service excellence.
• Successfully execute weekly, monthly, and quarterly strategies to increase market share and drive referral growth.
• Initiate, manage, and document consistent sales activities across multiple contacts within each referral source.
• Achieve established referral and admission goals and contribute to overall organizational growth.

Relationship Building & Collaboration

• Build and maintain collaborative working relationships with referral partners, community stakeholders, and internal teams.
• Represent the organization professionally and tactfully across a variety of healthcare settings.
• Work in close partnership with clinical and operational leaders to support timely admissions and appropriate patient onboarding.
• Participate in community outreach, education, and events to increase awareness of services.

Care Coordination Support

• Engage patients, caregivers, and hospital care teams to facilitate appropriate, timely home health or hospice transitions.
• Communicate key patient needs, risks, and updates to internal teams to support safe care delivery.
• Maintain accurate documentation in CRM and EMR systems to support communication and continuity of care.

Professional Standards

• Demonstrate strong time management, organization, and follow‑through to meet expectations.
• Maintain accountability to regulatory requirements, agency policies, and compliance standards.
• Participate in required meetings, in‑services, and professional development activities.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred; equivalent experience accepted.
• Minimum two years of healthcare or related sales experience; hospice or home health experience preferred.
• Demonstrated ability to interact professionally with individuals at all levels, both internally and externally.
• Strong communication, relationship‑building, and decision‑making skills.
• Proficient with Microsoft Office (Word, Excel, Teams, Outlook) and CRM systems.
• Ability to work independently, prioritize competing demands, and manage a dynamic schedule.
• Reliable transportation with current auto liability insurance.

Environmental / Working Conditions

• Works primarily in the field conducting visits with referral sources across hospitals, skilled nursing facilities, physician offices, and other community settings.
• Requires local travel within the service area; occasional adverse weather conditions may be encountered.
• Flexible schedule required to meet the needs of referral partners.
• May occasionally participate in patient or family meetings to support education and coordination.

Benefits

Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well‑being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements.

Financial & Legal

• 401(k) with Company Match
• Employee Referral Program
• Prepaid Legal Plans
• Identity Theft Protection