Care Transition Coordinator

Adoration Health; Jackson (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Adoration Health in Tennessee is seeking a Care Transition Coordinator to facilitate smooth patient transitions from facility to home health or hospice care. You will evaluate eligibility, coordinate care plans, and ensure ancillary services are arranged per agency guidelines.

In this role you will educate patients, collaborate with physicians and the executive team, manage documentation in Home Care Home Base, and support market growth while upholding financial stewardship and quality patient

Qualifications

• Minimum of one year of experience in home health or hospital-based case management.
• Active licensure in RN, LPN, SW, or PT as applicable.
• Valid driver's license and reliable transportation.
• Knowledge of Medicare guidelines and care transition processes.
• Proven ability to educate patients and coordinate services.

Responsibilities

• Achieve monthly production goals and MC admission targets for assigned locations.
• Implement strategies to increase market share within facilities.
• Evaluate patients and orders for home care eligibility according to Right of Choice.
• Conduct face-to-face patient transitions to educate and identify PCP for the plan of care.
• Coordinate transfer orders and ancillary services (e.g., DME, infusion).
• Educate patients on discharge orders and medications.
• Collaborate with the Executive Director to align team with referral source needs.
• Maintain documentation in Home Care Home Base.

Skills

Communication

Care coordination

Patient education

Team collaboration

Education

Registered Nurse (RN) license

Licensed Practical Nurse (LPN) license

Social Worker (SW) license

Physical Therapist (PT) license

Tools

Home Care Home Base

Job description

Overview

The Care Transition Coordinator (CTC) plays a pivotal role in facilitating seamless transitions for patients from healthcare facilities to home health or hospice care. This position is responsible for evaluating patient eligibility, coordinating care plans, and ensuring all services—including ancillary needs such as DME and infusion—are arranged in alignment with agency protocols and patient needs. The CTC serves as a liaison between the agency, referral sources, and healthcare providers, ensuring timely communication, documentation, and patient education. By executing strategic outreach plans and managing sales-related administrative functions, the CTC supports market growth, maintains compliance with financial stewardship, and enhances patient satisfaction through personalized, informed care transitions.

Our Company

Adoration Health

Overview

The Care Transition Coordinator (CTC) plays a pivotal role in facilitating seamless transitions for patients from healthcare facilities to home health or hospice care. This position is responsible for evaluating patient eligibility, coordinating care plans, and ensuring all services—including ancillary needs such as DME and infusion—are arranged in alignment with agency protocols and patient needs. The CTC serves as a liaison between the agency, referral sources, and healthcare providers, ensuring timely communication, documentation, and patient education. By executing strategic outreach plans and managing sales-related administrative functions, the CTC supports market growth, maintains compliance with financial stewardship, and enhances patient satisfaction through personalized, informed care transitions.

Responsibilities

• Achieve monthly personal production goals and Medicare-certified (MC) admission targets for assigned locations. Manage sales and marketing expenses to ensure financial stewardship and return on investment.
• Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities.
• Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines.
• Conduct face-to-face patient transitions to provide agency education and identify the primary care physician responsible for the plan of care.
• Present identified patient needs to the Executive Director to obtain branch approval and acceptance. Complete Care Transition Coordinator (CTC) encounter documentation in Home Care Home Base.
• Upon patient acceptance, coordinate transfer orders and ancillary services (e.g., DME, infusion). Educate patients on home care or hospice orders and related services received from the referral source.
• Ensure all patient needs identified by the referral source are documented and addressed by the agency upon acceptance.
• Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with the needs and expectations of referral sources and patients.
• Perform sales administration duties including BOA expense entry, adherence to BOA policies and procedures, payroll timesheet submission, participation in weekly 3LS meetings, submission of PTO requests, and attendance at required sales calls and company-provided in-services. Maintain timely communication via phone and email.
• Educate patients on the importance of post-discharge physician appointments, obtaining necessary prescriptions prior to discharge, and understanding medication regimens, pharmacy use, and delivery methods.
• Act as liaison between the agency and healthcare providers for newly referred patients and existing patients transferred to hospitals from home health services.
• Notify discharge planning of active patients transferred from home health to a facility. Coordinate resumption of care with patients prior to discharge when applicable orders are obtained.
• Provide follow-up feedback to the case management team on readmission status and non-admit decisions based on agency-provided information.
• Maintain patient confidentiality in accordance with applicable laws and agency policies.
• Demonstrate knowledge of agency services, competitive advantages, specialty programs, and Medicare guidelines. Educate medical professionals using appropriate tools and literature.

Qualifications

• Required: Minimum of one (1) year of experience in home health or hospital-based case management.
• Preferred: One (1) to three (3) years of experience in medical marketing or healthcare business development.
• Current and active licensure in the state of practice as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT) is required.
• Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge is preferred.
• Must possess a valid driver’s license, reliable transportation, and current auto insurance.
• Demonstrated understanding of home health eligibility criteria and Medicare/insurance coverage guidelines is required.

About Our Line Of Business

Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com . Follow us on Facebook and LinkedIn .