Care Team Representative

Sedgwick Claims Management Services Ltd; Cedar Rapids (IA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training program

Dedicated mentor and manager

Career development opportunities

Benefits package

Job summary

Sedgwick Claims Management Services Ltd in Cedar Rapids, IA, is seeking an entry-level Care Team Representative to deliver empathetic, high-quality service to callers about claims. You will assist multiple client accounts in a shared services environment and document call details accurately.

The role includes a comprehensive training program, a dedicated mentor, and opportunities for career growth, with a benefits package supporting well-being.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Educates customers on documentation, time frames, and claim status.
• Enters verbal and written claim information into the system accurately.
• Directs calls to appropriate contacts or escalates as needed.

Skills

Customer service

Communication

Typing

PC literacy

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

## Care Team RepresentativeApply: Cedar Rapids, IA: Full time: Posted Today: R77462By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceCare Team Representative**Entry-level, Care Team Representative****Our teams thrive together!** We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence **Cedar Rapids, IA:** 333 1st Street SE, Suite 200, Cedar Rapids, IA 52401 **What we offer:*** A **stable, consistent work environment**—both in-office and virtual* A **comprehensive training program** to help you support employees and customers from some of the world’s most respected brands* A **dedicated mentor and manager** to guide you every step of your career journey* **Career development and promotional opportunities** as you take on new responsibilities* A **diverse, all-inclusive benefits package** designed to support your mental, physical, financial, and professional well-being**Your next big opportunity starts here—are you ready to join us?**See what a day in the life of a Care Team Representative is like: SED23026 - Mariah\\_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwXLearn more about our Care Team: Care Team (ceros.com)**PRIMARY PURPOSE**: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Acts as primary liaison with callers from multiple client accounts within a shared services environment.* Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.* Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.* Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.* Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.* Attendance during scheduled work hours is required.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.**QUALIFICATIONS****Education & Licensing** High school diploma or GED required.**Experience** One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.**Skills & Knowledge*** Excellent verbal and written communication skills* PC literate, including Microsoft Office products, Windows environment* Must meet minimum typing requirements* Strong organizational skills* Good interpersonal skills* Ability to multi task in fast paced environment* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously* Ability to work in a team environment and/or independently* Ability to meet or exceed Performance Competencies* Ability to meet all attendance expectations**WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental****:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (17.85). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*