Care Support Coordinator

amazing kids; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

PTO and Holidays

Parental leave

403b Retirement Plan

Sign-on bonus

Job summary

The Children’s Institute of Pittsburgh is seeking a Care Support Coordinator to join the Family Support Services team in Pittsburgh, PA. The role focuses on assessing client needs, developing individualized service plans, coordinating parenting support, and linking families with community resources.

Responsibilities include documenting progress, maintaining regulatory standards, and collaborating with county partners to support safety, stability, and permanency for children.

Qualifications

• Bachelor’s degree in social work or relevant Human Service field.
• Minimum of one year experience working in Child Welfare.
• Experience with diverse populations and/or individuals with disabilities preferred.

Responsibilities

• Assess client and family needs; develop individualized service plans.
• Support parenting skill development and supervise family visitation.
• Complete documentation accurately and on time in the EHR system; track billable service delivery targets.

Skills

Strong communication

Documentation

Cultural responsiveness

Education

Bachelor’s degree in social work or relevant Human Service field

Tools

Electronic health record system

Job description

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Job Title: Care Support Coordinator

Location:Pittsburgh, PA

Schedule:Full-time, Hybrid, Monday–Friday. Flexible schedule required, including evenings and weekends to accommodate family needs and court orders.

About the Team

The Care Support Coordinator position is part of our Family Support Services team. This team provides a wide array of family support services to help families and children grow stronger, from prevention and reunification services to care coordination services. All of our programs are built around the idea of permanency — supporting safe, nurturing, and lasting families — and putting the health and safety of the child first. This position independently develops and implements service plans that promote safety, well-being, and permanency for all assigned clients.

About the Position

TheCare Support Coordinatorprovides direct, community-based services to families and children with the goal of promoting safety, stability, and well-being. This role involves assessing family needs, developing individualized service plans, supporting parenting skill development, supervising family visitation, and connecting families with appropriate community resources. The Care Support Coordinator is expected to maintain accurate documentation, adhere to regulatory standards, and work collaboratively with county and community stakeholders to support family preservation and reunification.Job responsibilities include:

• Assess client and family needs using formal and informal evaluations, referral documentation, and family input.
• Develop and implement individualized service plans focused on safety, stability, and parenting capacity.
• Complete all required documentation (e.g., service plans, progress notes, contact logs) accurately and on time using the electronic health record system.
• Track and meet required billable service delivery targets.
• Maintain professional boundaries and confidentiality; model ethical conduct and culturally responsive behaviors in all interactions with families, colleagues, and partners, consistent with agency values.

Qualifications

• Bachelor’s degree in social work or relevant Human Service field required
• Minimum of one year experience working in Child Welfare
• No prior experience required with a qualifying Human Services degree
• Minimum of 1 year of experience required with a related (non-Human Services) degree
• Experience working with diverse populations and/or individuals with disabilities preferred
• Act 33/34 Clearances
• FBI Clearance
• Valid, current driver’s license and personal automobile liability insurance with a minimum of $300,000 combined single limit coverage
• Approval to verify driving history at the time of authorization and annually; approval to verify insurance coverage at the time of authorization and semi-annually
• Reliable automobile with current inspection
• Ability to meet physical and mental requirements of the job

We’re proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program – CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU’s
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid
• Includes a $2000 sign-on bonus

The Children’s Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can’t wait to meet you!

The Children’s Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.