Care Supervisor

Help at Home; Jackson (MS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

PTO & holidays

Wellness programs

Flexible schedule

Job summary

Help at Home seeks a Care Supervisor to oversee client care in Jackson, MS, coordinating caregivers and building strong relationships with clients and families. The role requires organizing, problem-solving, and adherence to HIPAA guidelines, with on-site responsibilities and a 8:00 AM–5:00 PM schedule.

The position pays $17–$18 per hour with an incentive plan and on-site location at 4755 Old Canton Rd, Jackson, MS 39211. Strong communication and leadership are essential to success in this role.

Qualifications

• Excellent organizational skills; multitask and manage multiple responsibilities.
• Experience supervising staff and providing feedback to improve services.
• Strong problem-solving skills; ability to deal with conflict professionally.
• Demonstrate compassion, responsibility, and cheerful attitude.

Responsibilities

• Oversee client care and coordinate caregivers.
• Assign homecare aides based on Plan of Care.
• Monitor performance of aides to ensure quality service.
• Communicate schedules with clients and stakeholders.
• Maintain client and agency records and prepare reports.
• Ensure compliance with laws and company policies.

Skills

Excellent organizational skills

Staff supervision

Problem-solving

Multitasking

Compassion and professionalism

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Care Supervisor – Jackson, MS

Ready to take ownership, solve problems, and make a difference in people’s lives? We’re seeking a confident, compassionate Care Supervisor with experience in home care, healthcare, senior services, case management, or care coordination to oversee client care, coordinate caregivers, and build strong relationships with clients and families.

We’re looking for someone who is organized, assertive, adaptable, tech-savvy, and comfortable working independently. Experience with EMR, scheduling, or agency management systems is a plus.

Pay Range: $17–$18/hour + Incentive Plan

Location: On-Site: 4755 Old Canton Rd, Jackson, MS 39211

Work hours: Monday–Friday | 8:00 AM–5:00 PM

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• May provide direct training.
• Assigns homecare aides based on the client’s overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education And Experience

• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Basic computer literacy and typing skills.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

Management Authority

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical Requirements

• Ability to move, transport, or position: up to 50 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

• Regular travel on a daily or weekly basis required, even in inclement weather

Equal Employment Opportunity

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $17.00 - USD $18.00 /Hr.