CARE Specialist

MVM, Inc.; El Paso (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Providencia is seeking a CARE Specialist to perform direct communication and documentation in support of service delivery. This role demands professionalism, sound judgement, cultural sensitivity, and the ability to handle sensitive information in a fast-paced environment.

Responsibilities include handling inbound/outbound communications, gathering and updating information to standards, maintaining confidential records, escalating issues, and coordinating with internal teams.

Qualifications

• Associate degree or HS diploma with two+ years relevant experience.
• Minimum two years documented experience in child welfare, case management, call-centre operations, or working with vulnerable populations; four years required when substituting a high school diploma.
• Bilingual in English and Spanish.
• Preferred: safety or well-being screenings, welfare checks, or crisis assessments.
• Familiarity with call-centre operations, related case-management software, and trauma-informed care principles.
• Excellent verbal and written communication skills.
• Strong computer skills in MS Office with a typing speed of 55 words per minute.
• Ability to handle sensitive and difficult situations with empathy and professionalism.
• Strong attention to detail, problem-solving skills, and ability to prioritize work under pressure.
• Willingness to learn internal company systems and work a rotating shift schedule.

Responsibilities

• Conduct inbound and outbound communications in a professional and respectful manner.
• Gather, document, and update information in accordance with established standards.
• Identify issues requiring escalation and route appropriately.
• Maintain accurate, timely, and confidential records.
• Collaborate with internal teams to support coordinated service delivery.
• Respond to inquiries and requests with professionalism and attention to detail.
• Adhere to all policies related to confidentiality, documentation, and reporting.
• Perform other duties as assigned.

Skills

Bilingual EN/ES

Communication skills

MS Office

Typing 55 wpm

Confidentiality

Education

Associate degree or HS diploma + 2y exp

Tools

Case-management software

Trauma-informed care

Job description

Job Summary

The CARE Specialist performs direct communication and documentation functions in support of organizational service delivery. The role requires professionalism, sound judgement, cultural sensitivity, and the ability to manage sensitive information in a fast‑paced environment.

Essential Functions and Responsibilities

• Conduct inbound and outbound communications in a professional and respectful manner.


• Gather, document, and update information in accordance with established standards.


• Identify issues requiring escalation and route appropriately.


• Maintain accurate, timely, and confidential records.


• Collaborate with internal teams to support coordinated service delivery.


• Respond to inquiries and requests with professionalism and attention to detail.


• Adhere to all policies related to confidentiality, documentation, and reporting.


• Perform other duties as assigned.

Knowledge, Skills, Abilities and Qualifications

• Associate degree in an appropriate discipline from an accredited college, or a high school diploma with at least two additional years of relevant experience.


• Minimum of two years documented experience in child welfare, case management, call‑center operations, or working with vulnerable populations; four years required when substituting a high school diploma.


• Bilingual in English and Spanish.


• Preferred experience conducting safety or well‑being screenings, welfare checks, or crisis assessments.


• Preferred familiarity with call‑center operations, related case‑management software, and trauma‑informed care principles.


• Excellent verbal and written communication skills.


• Strong computer skills in MS Office (Word, Excel, PowerPoint, Outlook) with a typing speed of 55 words per minute.


• Ability to handle sensitive and difficult situations with empathy and professionalism.


• Strong attention to detail, problem‑solving skills, and ability to prioritize work under pressure.


• Willingness to learn internal company systems and work a rotating shift schedule.

Work Schedule & Physical Demands

• Monday–Friday, 6am–8pm MST; Saturday, 8am–5pm MST.


• Physical demands: standing, walking, mobility to attend meetings; climbing, stooping, kneeling up to 10% of the time; lifting/pulling/pushing up to 10% of the time; rigorous use of writing, typing, and a telephone system 100% of the time; prolonged sitting.

Background and Clearance Requirements

• Applicants selected will be subject to a government background investigation, drug screen, and a favorable credit check.


• May be required to obtain or maintain a security clearance.


• US citizenship or permanent residency may be required, depending on the program.

EEO Statement

Providencia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.