Care Resource Coordinator - The Ponce Center - FT Days

Grady Health System; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off and holidays

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

The Care Resource Coordinator at Grady Health System will provide linkage to care case management for people living with HIV/AIDS using a strengths-based approach. This role supports recruitment efforts for newly diagnosed or previously disengaged individuals and coordinates with care teams to ensure smooth transitions between sites.

Responsibilities include guiding referrals to community resources and ensuring eligibility-based connections, contributing to high-quality, patient-centered care in

Qualifications

• 2-3 years of experience in lieu of a Bachelor's degree.
• Knowledge of HIV/AIDS or service coordination with the target population.
• Strong negotiation, conflict resolution, and communication skills.

Responsibilities

• Provide linkage to care case management using a strengths-based approach for people living with HIV/AIDS.
• Assist in developing and implementing recruitment plans for connecting newly diagnosed or lost-to-care individuals to IDP.
• Coordinate with case management partners and healthcare teams to ensure smooth, timely transitions between care sites.
• Provide ongoing client referrals to community resources based on client need and eligibility.

Skills

HIV/AIDS knowledge

Service coordination

Negotiation

Conflict resolution

Problem solving

Communication

Education

Bachelor's degree in related field

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Care Resource Coordinator will provide linkage to care case management using a strength based approach with people living with HIV/AIDS. Assists in the development and implementation of a recruitment plan for connecting HIV infected individuals recently diagnosed or lost to care at IDP. The individual also coordinates with case management partners/health care team assuring smooth, timely transition between sites of care. Provides ongoing client referrals to appropriate community resources and services based on client need and eligibility.

QUALIFICATIONS

• 2-3 years of eperiencein lieu Bachelor's degree in related field
• Knowledge of HIV/AIDS or service coordination experience with the target population
• Negotiation and conflict resolution skills to effectively serve a diverse population
• Possess problem solving, critical thinking skills and basic counseling skills
• Communicates effectively both verbally and in writing

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.