Care Promoter 1, Float

ChenMed LLC; Cincinnati (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed LLC in Cincinnati, OH is seeking a Care Promoter 1, Float to support our physician-led care teams. This unlicensed role blends administrative duties with clinical tasks under physician supervision to keep centers running smoothly.

The position requires high school diploma, completion of a qualifying Medical Assistant/EMT program, BLS, and a willingness to travel to local centers. Experience with geriatric patients is a plus, and strong communication is essential.

Qualifications

• High school diploma or GED required.
• Graduate from an accredited Medical Assistant/EMT program.
• Minimum 1 year of relevant work experience.
• BLS certification required.
• Geriatric patient experience is a plus.

Responsibilities

• Measure and record patient vital signs and medical history.
• Coordinate patient needs with PCP and clinicians.
• Assist with examinations and routine screening tests.
• Perform non-critical medical procedures under supervision.
• Collect lab specimens and perform basic waived tests.
• Administer medications and manage dressings under supervision.
• Maintain supplies and ensure OSHA compliance.
• Handle patient communications and relay information to physicians.
• Call in prescriptions with physician approval.
• Provide health coaching and follow-up with patients.

Skills

Medical terminology

Customer service

Communication

Team collaboration

Microsoft Office

Phlebotomy

Basic lab tests

Care coordination

Flexibility

English fluency

Education

High school diploma or equivalent

Medical Assistant / Patient Care Technician / EMT / Paramedic program

1 year of related work experience

BLS for Healthcare Providers

Tools

EMR system

Office software (Word, Excel)

Communication systems

Job description

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Promoter 1, Float is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter1, Float vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter1, Float supports our Physician‑lead Care Teams that are focused on providing excellent and comprehensive primary care for a specific population of patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non‑critical medical and therapeutic procedures based on medical instructions.
• Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy.
• Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices.
• Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of medical products, terminology, services, standards, policies and procedures
• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
• Exceptional oral and written communication skills, time management skills and organizational skills
• Ability to effectively collaborate and partner with team members, including physicians ,other clinicians, leaders, and staff
• Mindset focused on resolving problems for patients and achieving team goals
• Skilled in basic phone and computer operation
• Must be detail-oriented to ensure accuracy of reports and data
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to act calmly in busy or stressful situations
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e‑mail and presentation software
• Ability and willingness to travel to local centers as needed for coverage
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

EDUCATION AND EXPERIENCE CRITERIA

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

• https://chenmed.makeityoursource.com/helpful-documents

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Who We Are

ChenMed is a family‑owned, family‑oriented organization committed to bringing superior health care to moderate‑to‑low‑income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient‑centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well‑being is our focus. Like a member of our family, we will take care of you in good times and in times of need.