Care Promoter

ChenMed LLC; Maple Heights (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonuses or commissions

Job summary

ChenMed LLC is seeking a Care Promoter1 to support both administrative and clinical tasks, under direct physician supervision. You will help prepare patients, collect samples, and assist with exams while ensuring accurate documentation and patient communication.

The role emphasizes teamwork with physicians, clinicians, and care team members across centers, requiring compassion, reliability, and strong interpersonal skills. Evening/weekend availability may be needed.

Qualifications

• High school diploma or GED
• Graduation from Medical Assistant, Patient Care Technician, EMT or Paramedic program
• BLS for Healthcare Providers required
• EMR experience preferred
• Geriatric patient experience a plus

Responsibilities

• Measure and record patient vital signs and medical history
• Communicate patient needs to PCP or clinicians
• Prepare patients for exams and assist physician
• Perform basic waived lab tests and phlebotomy
• Administer medications under physician supervision
• Maintain stocks, sterilize instruments, document accurately
• Handle patient calls and relay information to physicians
• Call in prescriptions with physician approval
• Provide health coaching and follow up with coached patients

Skills

Interpersonal skills

Communication skills

Team collaboration

Medical terminology

Microsoft Office

Detail oriented

Calm under pressure

English fluency

Education

High school diploma or GED

Medical Assistant program

Patient Care Technician program

EMT or Paramedic program

BLS for Healthcare Providers

EMR experience preferred

Geriatric patient experience a plus

Tools

EMR system

ChenMed Rx system

Job description

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Promoter1 is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter1 is an integral member of a Physician‑lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non‑critical medical and therapeutic procedures based on medical instructions.
• Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy.
• Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices.
• Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
• Exceptional oral and written communication skills, time management skills and organizational skills
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
• Mindset focused on resolving problems for patients and achieving team goals
• Knowledge of medical products, terminology, services, standards, policies and procedures
• Skilled in basic phone and computer operation
• Must be detail‑oriented to ensure accuracy of reports and data
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to act calmly in busy or stressful situations
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

PAY RANGE:

PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS:

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

WHO WE ARE

ChenMed is a family‑owned, family‑oriented organization committed to bringing superior health care to moderate‑to‑low‑income seniors.

Our vision To positively change American healthcare through primary care innovation for the neediest populations.

Our mission To provide a convenient, patient‑centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability.

Our patient promise You are the reason we are here. Your coordinated healthcare and well‑being is our focus. Like a member of our family, we will take care of you in good times and in times of need.