Care Planner Behavioral Health

CVS Health; Harrisburg (Dauphin County); Remote; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Work from home

Job summary

CVS Health is seeking a remote Behavioral Health Support staff member to assist clinical teams with member engagement and the delivery of quality care. You will educate members about specialty programs, reach out to solicit participation, and help locate services from a home-based setting across the United States.

The role emphasizes administrative duties, HIPAA compliance, and collaboration with clinicians to ensure positive member outcomes, with typical full-time hours (Mon-Fri) in a remote

Qualifications

• 2 years Behavioral Health care experience.
• 1+ years Customer Service experience.
• Proficiency with computer skills including navigating multiple systems and keyboarding.
• Must have wired residential broadband with minimum speeds 25 Mbps/3 Mbps; partial reimbursement may be available.

Responsibilities

• Provides comprehensive support to behavioral health clinical teams supporting member engagement and quality care.
• Educates members about available specialty programs and solicits participation.
• Assists members locate services and facilitates follow-up calls.
• Collects information on patient progress and adherence to treatment plans.
• Provides information about mental health and substance abuse benefits and policies.
• Works with clinicians to ensure healthy outcomes for members.
• Performs various administrative duties and ensures HIPAA-compliant handling of information.

Skills

Behavioral health care experience

Customer service experience

Computer skills

Education

Associates Degree

Tools

Microsoft Office 365

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Fully remote position. Work from home anywhere in the U.S. Schedule: Monday - Friday 8:00am - 4:30pm in their time zone.

• Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues.
• Provides outreach to members to educate them about available specialty programs and to solicit their participation.
• Assists members locate services. Facilitates follow-up calls.
• Collects information on patient progress and adherence to treatment plan.
• Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures
• Works closely with the clinician to insure healthy outcomes for the member.
• Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations.
• Work requires sitting for extended periods, talking on the telephone and typing into the computer

Required Qualifications

• 2 years Behavioral Health care experience.
• 1+ years Customer Service experience.
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
• Required to use wired residential broadband service with internet speeds of at least 25 mbps/3mbps in order to ensure sufficient speed to adequately perform work duties. Some candidates may be eligible for partial reimbursement of the cost of residential broadband service.

Preferred Qualifications

• Bilingual, preferably in Spanish but open to any language.
• Previous Managed Care experience.
• Psychology or Social Services experience.

Education

• Associates Degree OR equivalent combination of education and experience.

Work From Home Requirements

• You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted.
• A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS Health and HIPAA guidelines, and allowing for uninterrupted work during work hours.
• Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live.
• The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time).
• If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements.

Technical And Logistical Requirements

• Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency.
• Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings.
• Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace).
• Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links.
• Troubleshooting & Support: Ability to resolve common technical issues independently, such as: restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues.
• Future Growth: Openness to learning new skills in the future as the workplace environment evolves

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.