Care Ops

Portage Ventures GP Inc.; Indiana (PA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity or stock options

Flexible remote work environment

Top-tier equipment and tools

Generous vacation policy

Excellent healthcare coverage

Commuter benefits (country-specific)

Job summary

Alan is hiring a Care Ops professional to support the Care Community globally (France, Belgium, Spain, Canada) by delivering tools, processes, and data to scale operations while preserving user experience.

You will join a team of 10, work across performance analytics, forecasting, and AI-powered tooling, building dashboards and models to drive decisions.

If you love numbers, SQL, and automation, this is a hands-on role with impact across multiple countries.

Qualifications

• Strong data analysis and reporting skills.
• Proficiency in SQL and managing data models.
• Experience with forecasting and capacity planning.
• Ability to define and track operational metrics across countries.
• Experience building automation and AI-enabled tools.

Responsibilities

• Build dashboards and reports to track performance and explain results.
• Develop staffing models and optimize resource planning across regions.
• Create AI-powered tools to improve efficiency and decision making.

Skills

Data analysis

SQL

Forecasting

Operational metrics

Automation

Tools

No-code tools

AI tooling

Job description

Health can’t wait

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That\u2019s what we\u2019re building with our team of 1000+ people. If it speaks to you: we\u2019re hiring across France, Spain, Belgium, and Canada. And beyond.

The Care Ops role

The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to scale without any compromise on user experience.

We are looking for a Care Ops who loves numbers, builds tools, and wants to have a real impact on how we run operations at scale.

You'll join a team of 10 and work across the full spectrum of our operations: understanding what drives our performance, building the tools and models that help us make better decisions, and collaborating daily with Data, Engineering, Product, and Care teams.

One week you'll be deep in a staffing model, the next you'll be building an AI-powered reporting tool, the next you'll be presenting a performance deep dive to Crew Leads.

Some of our missions include:

1/ Performance analytics and operational insights

• Build and improve dashboards and reports that help teams understand what\u2019s happening and why. Not just track numbers — explain them.

• Conduct deep dives into operational performance (response times, resolution quality, contact drivers) and deliver concrete recommendations.

• Help define and maintain our key metrics across countries: what do we measure, where does the data live, how do we make it reliable.

• Work closely with our Data team and Care Crew Leads to turn data into decisions.

2/ Planning, forecasting, and resource optimization

• Help build and improve our staffing models: how many people do we need, when, and where? How does automation change the equation?

• Contribute to simplifying our planning tools and processes

• Work with our external partners on capacity planning and delivery tracking.

• Challenge how we do things today.

3/ Tooling and AI

• Build and improve operational tools using AI and no-code solutions. You\u2019ll probably build half your tools with AI.

• Identify where current processes don\u2019t scale and propose solutions — sometimes a simple script, sometimes a product need.

• Collaborate with Product and Engineering crews to push efficiency needs into the roadmap.

Join The Care team!

You will excel as a Care Ops if you:

• Communicate clearly in English and French, written and verbal. You\u2019ll work with many teams and clarity matters.

• Think in numbers. You\u2019re comfortable with data, spreadsheets, and ideally SQL. You build models, not just read dashboards.

• Have a performance mindset. You want to understand why a metric moves. You look for root causes and push for action.

• Are curious about AI and tooling. You use AI tools in your daily work and see them as building blocks. You\u2019re excited to learn and experiment.

• Get your hands dirty. You dig into the details, fix what\u2019s broken, and don\u2019t wait for someone else to do it.

• Have 2-5 years of experience in operations, analytics, consulting, or a similar role — ideally in a tech or startup environment.

• Have an organized and structured mindset.

• Can work independently in a fast-paced environment.

Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company. If this sounds like you, then you might just be the Care Ops we\u2019re looking for.

We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience.

For this opportunity, we are aiming to hire within the B1-C1 level range.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you\u2019re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you\u2019d like to grow into in your next position, we encourage you to apply.

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.