Care Navigator II: Patient Support & Insurance Advocate

Novartis AG; East Hanover (NJ); On-site; USD 45,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) with company contribution

Paid time off

Job summary

Novartis AG is hiring a Case Manager (Care Navigator 2) in East Hanover, NJ. This role focuses on guiding patients and healthcare professionals through onboarding, insurance verification, and financial assistance for Novartis therapies.

You will manage cases across the patient journey with clear, compassionate communication. The position requires strong verbal skills, the ability to handle complex insurance navigation, and adherence to SLAs.

Qualifications

• Strong interpersonal and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficient with email, video conferencing, and data-entry systems.

Responsibilities

• Serve as the dedicated point of contact to patients and healthcare professionals.
• Navigate onboarding, insurance verification, and financial assistance processes.
• Document interactions accurately and follow up per procedures.
• Maintain knowledge of relevant brand and workstreams for the assigned program.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High School Diploma

BS/BA preferred

Tools

Salesforce

CRM platforms

Job description

Novartis AG is hiring a Case Manager (Care Navigator 2) in East Hanover, NJ. This role focuses on guiding patients and healthcare professionals through onboarding, insurance verification, and financial assistance for Novartis therapies.

You will manage cases across the patient journey with clear, compassionate communication. The position requires strong verbal skills, the ability to handle complex insurance navigation, and adherence to SLAs.