Care Navigator

Wider Circle; Town of Texas (WI); Hybrid; USD 23,419 - 26,174; Full time

Benefits offered by this job

Performance bonuses

Full health coverage (medical, dental,

401(k) plan

Paid time off

Employee Assistance Program

Health Care FSA & Dependent Care FSA

Health Savings Account

Voluntary disability benefits

Basic life and AD&D insurance

Adoption assistance

Job summary

Wider Circle is seeking an entry-level Care Navigator to engage with patients by phone (and some in person) to complete health assessments and intake appointments. You’ll build trust, discuss social determinants affecting health, and maintain accurate notes on every call.

Ideal candidates are bilingual in English and Spanish, comfortable with Healthie and remote work, and ready to train. This role offers a clear growth path toward becoming a Care Advocate with Community Health Worker training.

Qualifications

• High school diploma or equivalent required; a degree in Human Services, Public Health, or Behavioral Health is a plus.
• Bilingual fluency in English and Spanish (or another language) strongly preferred.
• Experience in healthcare, social services, care platforms like Healthie, or community outreach is helpful but not required.
• Comfortable using web and app-based systems and able to adapt quickly in a fast-changing environment.
• Works well independently; able to manage tasks and documentation with limited supervision while working remotely.
• Willing to train and complete a full training program, including practice and assessments.
• Background check and drug test required before start.

Responsibilities

• Run Health Screenings & Intake Calls: Call patients to complete health screenings and intake appointments using a standard set of questions; build quick rapport on 15–20 minute calls.
• Schedule & Follow Through: Book intake appointments in Healthie and follow up to maintain high show rates.
• Connect Patients to Resources: Identify patient needs and schedule appropriate next steps, such as doctor visits or Community Health Worker support.
• Keep Accurate Records: Enter patient information into records system in real time; ensure notes are accurate and compliant with privacy rules (HIPAA).
• Meet Your Goals: Manage daily schedule and achieve targets, including 60% or higher show rate for intake appointments.

Skills

Bilingual English & Spanish

Phone communication

Documentation & organization

Remote work independently

Education

High school diploma or equivalent

Human Services/Public Health degree (a plus)

Tools

Healthie

Job description

Wider Circle is looking for a Care Navigator to join our team in Care Delivery Operations. In this entry-level role, you'll talk with patients by phone (and sometimes in person) to complete health assessments and intake appointments. You'll build quick trust with patients, ask about things that affect their health — like food, transportation, and housing — and keep clear, accurate notes on every call. This role is a strong first step toward becoming a Care Advocate, with a clear path to grow into that position.

Our Ideal Candidate

• Cares about helping others and wants to help close gaps in healthcare access.
• Builds trust quickly over the phone.
• Listens well, communicates clearly, and can take notes accurately while talking.
• Stays organized, patient, and careful with data and deadlines.

Company Overview

Wider Circle partners with health plans and providers across the country to run community health programs. We connect health plan members with neighbors who support and motivate each other to stay healthy. Our approach has been shown to build trust, improve members' experience, and reduce unnecessary hospital visits — and it's been featured in published health research. Today, Wider Circle runs its programs in tens of thousands of communities nationwide. Learn more at widercircle.com.

Responsibilities

• Run Health Screenings & Intake Calls: Call patients to complete health screenings and intake appointments using a standard set of questions. Build quick rapport so patients feel comfortable sharing accurate information during each 15–20 minute call.
• Schedule & Follow Through: Book intake appointments directly in Healthie (no separate booking link needed). If a patient can't complete the intake on the spot, schedule it for yourself rather than passing them to someone else — this keeps the relationship consistent. Follow up to confirm appointments and keep show rates high.
• Connect Patients to Resources: Ask open-ended questions to understand each patient's needs. After a completed intake, schedule the right next step — a visit with their doctor or a Community Health Worker.
• Keep Accurate Records: Enter patient information into our records system in real time during each call. Review your notes for accuracy and finish all documentation before the end of your shift. Follow all privacy rules (HIPAA) and get formal patient consent for every call.
• Meet Your Goals: Manage your daily schedule and consistently hit your targets, including a show rate of 60% or higher for scheduled intakes. Space out your appointments so you have time to review your notes carefully.

Qualifications

• Education: High school diploma or equivalent required. A degree in Human Services, Public Health, or Behavioral Health is a plus.
• Bilingual: Fluency in English and Spanish (or another language) is strongly preferred.
• Experience: Experience in healthcare, social services, care platforms like Healthie, or community outreach is helpful but not required. You should be comfortable talking with a wide range of patients by phone. No prior intake experience needed — we provide full training.
• Comfortable with Technology: You should be comfortable using web and app-based systems, and able to adjust quickly in a fast-changing environment.
• Works Well Independently: You can manage your own tasks, keep your documentation organized, and meet your goals while working remotely with limited supervision.
• Willing to Train: You'll complete a full training program, including guided call practice, documentation training, and role-playing exercises. You'll need to score 80% or higher on the final training assessment.
• Background Check: You'll need to pass a drug test and background check before starting.

Physical Demands

To do this job well, Care Navigators need to be able to:

• Sit, stand, and walk regularly to talk with members and manage day-to-day tasks.
• See and hear well enough to talk with members by phone and in person, and answer detailed questions.
• Use a computer to enter and update health information across different systems while staying focused on the conversation.
• Keep a reliable internet connection and a quiet, private space for remote calls.

We're happy to make reasonable accommodations for people with disabilities who can perform these core tasks.

• Hourly pay: $17–$19/hour
• Performance bonuses
• A clear path to grow into Wider Circle's Care Advocate role, with Community Health Worker training, higher pay and more responsibility
• Full health coverage (medical, dental, vision)
• 401(k) plan
• Paid time off
• Employee Assistance Program
• Health Care FSA & Dependent Care FSA
• Health Savings Account
• Voluntary disability benefits
• Basic life and AD&D insurance
• Adoption assistance
• A chance to grow with a team that values what you bring