Care Navigator

Frontier Behavioral Health; Spokane (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

9 Federal Holidays

Sick Leave and Paid Sick Time

Sign-on Bonus

License/Certification support

Federal and State Loan Forgiveness

License/Certification fee reimburse

Employee Assistance Program

Staff discounts

Job summary

Frontier Behavioral Health is seeking a Care Navigator to engage clients in services and coordinate referrals to health and social resources. The role emphasizes compassionate communication, active listening, and collaboration with community partners to improve access and outcomes.

The position requires a high school diploma, a valid driver’s license, and experience in customer service, with comfort navigating EMR systems and scheduling tools in a dynamic office environment.

Qualifications

• Customer Service experience is required.
• Excellent communication written and verbal.
• Ability to listen actively and respond with empathy.

Responsibilities

• Engage clients enrolled in FBH services and provide referrals to primary health or other FBH services.
• Coordinate appointments using EMR and scheduling platforms with attention to accuracy and privacy.
• Maintain professionalism, reliability, and service orientation with internal/external customers.
• Travel to meet clients as needed and support community outreach.

Skills

Customer Service

Communication

Active Listening

Professionalism

Driver’s License

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling platforms

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.The Care Navigator will support and promote FBH’s vision and mission to enhance and change lives. The Care Navigator, through their interactions with the clients we serve and in collaborating with community partner agencies, will improve the quality of care for individuals by providing referrals and linkages to resources which will enhance the services they are receiving at FBH and will support their overall recovery and wellness.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDED BUT ARE NOT LIMITED TO THE FOLLOWING:Engage individuals enrolled in services at FBH and provide referrals to primary health care, dental care, or other services offered through FBH partnerships and contracts.Access and utilize, per partnership various EMRs, scheduling platforms, and systems in coordinating and scheduling appointments for individuals.Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.Effectively utilize customer service and motivational interviewing skills to promote appropriate client-centered care.Demonstrate flexibility in responding to change and in working with diverse groups and individuals.Promote reducing barriers to services including coordination to arrange and schedule appointments. May need to meet individuals at appointments as necessary to engage in the program.Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner.Have flexibility in learning multiple operating systems and processes by various organizations and demonstrate the ability to work in an EMR, including the dependence of, translation of, and utilization of electronic reports.Demonstrate promptness and reliability in attendance, work deadlines and in performing tasks. Complete all assignments without prompting.Support and encourage a harmonious working relationship within and between departments.Requires travel to see clients in the community and travel between work sites.Other duties as assigned.QUALIFIED CANDIDATES WILL HAVE:REQUIRED:High school graduate or equivalent.Customer Service experience.Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.PREFERRED:2 years general office experience.KNOWLEDGE, SKILLS & ABILITIES:Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.PHYSICAL, SENSORY & ENVIRONMENTAL:The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.May be required to lift 10 - 20 pounds.Work may be performed out of office and travel may be needed to outside areas.Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.PAY RANGE (Hourly/ Non-Exempt): $21.89- 26.65All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $21.89 per hour.Our Benefits and Perks are Amazing!WE BELIEVE IN WORK LIFE BALANCE:Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!Plus 9 Paid Federal Holidays!Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.BENEFITS: www.fbhwa.org/careers/benefitsMedical, Dental and VisionRetirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.Flexible Spending AccountsLife Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.PERKS: www.fbhwa.org/careers/perksSigning Bonus!No-cost licensure supervision for those pursuing clinical licensure.Federal and State Loan Forgiveness Program for qualifying Programs.Reimbursement of License/Certification application fee that is required for the position.Free Employee Assistance ProgramStaff Discounts at various FBH partners throughout Spokane!Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.