Care Navigator

Colonial Group; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and their families, ensuring a positive experience from arrival through departure. The role emphasizes high-quality, compassionate senior care and seamless navigation of check-in, records, and scheduling.

The successful candidate will have strong customer service skills, experience with EMR systems, and the ability to work with diverse populations including patients, families, and staff.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, guiding them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to EMR system.
• Field questions from prospective and established members and their families.

Skills

Customer service

Senior care

Diversity & inclusion

Medical terminology

Organization

Written & verbal communication

PC skills (Microsoft Office)

Bilingual (Spanish)

Education

Associates degree preferred or equivalent experience

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Associates degree preferred, or equivalent experience
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.