Care Navigator

University of Mississippi Medical Center; Jackson (MS); Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

The University of Mississippi Medical Center is seeking a Care Navigator to join the Complex Care Coordination - Care Navigators team at the Main Campus in Jackson, MS. You will collaborate with Registered Nurses and other clinicians to connect families with clinical, social, and community resources and guide them through the healthcare system.

Ideal candidates have a high school diploma or GED and at least one year of healthcare or administrative support experience.

Qualifikationen

• High school diploma or GED and one year of healthcare or administrative support experience.
• Ability to navigate the health care system and coordinate with multiple services.
• Excellent oral and written communication skills.

Aufgaben

• Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics
• Prioritize and schedule communication with patients based on needs assessment and programmatic metrics
• Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up
• Maintain ongoing contact with patient cohort regarding health care needs
• Route needs to provider or ancillary staff based on urgency
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive

Kenntnisse

Healthcare coordination

Communication skills

Multitasking

Teamwork

Empathy

Ausbildung

High school diploma or GED

Tools

EHR systems

Jobbeschreibung

Job Requisition ID: R00054137

Job Category: Clerical and Customer Service

Organization: Complex Care Coordination - Care Navigators

Location/s: Main Campus Jackson

Job Title

Care Navigator

Job Summary

Partners with Registered Nurses and other team members to coordinate care and provide support for patients enrolled in the Pediatric Complex Care Program and their families. The Care Navigator will work closely with families to ensure that they are appropriately connected to clinical, social, and community resources, and will assist families with navigation of the health care system.

Education & Experience

Education and Experience Required: High school diploma/GED and one (1) year of healthcare or administrative support experience

Certifications, Licenses or Registration Required: N/A

Knowledge, Skills & Abilities

Ability to navigate the health care system and coordinate with multiple services. Ability to be flexible when prioritizing and multi-tasking in order to meet the needs of the patients, parents, physicians and other hospital staff. Excellent communication skills (oral and written). Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds. Possess a positive attitude, excellent teamwork skills, and professional demeanor when interacting with members of the health care team, community organizations/resources, and with patients/families. Strong organizational skills. Ability to maintain records, coordinate clinic appointments, and prioritize work independently. Ability to concentrate and pay close attention to detail. Ability to learn computer and application skills as applicable to role. Ability to interact with and work around people. Ability to make judgments in demanding situations. Ability to react to frequent changes in duties and volume of work. Ability to listen empathetically. Ability to logically organize details. Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish. Ability to manage multiple concurrent activities.

Responsibilities

• Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics
• Prioritize and schedule communication with patients based on needs assessment and programmatic metrics
• Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up
• Maintain ongoing contact with patient cohort regarding health care needs
• Route needs to provider or ancillary staff based on urgency
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crouching/stooping, occasional driving, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift: Day

Benefits Eligibility

Grant Funded: Yes

Job Posting Date

10/28/2026

Job Closing Date

open until filled if no date specified

University of Mississippi Medical Center commitment to diversity and inclusion

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov). In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail]. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

2026 Benefits at a Glance

University of Mississippi Medical Center