Care Manager, UMKC Division of Student Affairs

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 43,800 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement contributions

Paid time off

Educational fee discounts

Job summary

The University of Missouri-Kansas City Counseling Services is seeking a Care Manager to provide mental health services, including individual and group therapy, and on‑call crisis intervention. You will focus on crisis care, case management, and resource referrals, coordinating with campus and community providers to address student needs.

Ideal candidates hold a Master’s in a relevant field and Missouri licensure or eligibility within 12 months, with a preference for licensed clinicians and

Qualifications

• Master's degree in psychology, counseling, marriage and family therapy, or social work.
• Licensure in Missouri within 12 months or eligible.
• Two years of crisis case management experience preferred.
• Active licensure as a Clinical Social Worker or Licensed Professional Counselor is preferred.

Responsibilities

• Provide assessment, crisis intervention, brief treatment, and care management for students in crisis.
• Coordinate with campus and community resources; maintain up‑to‑date referral information.
• Assist with facilitating psychiatric hospitalizations and post‑hospital follow‑up.
• Maintain complete and timely clinical documentation; participate in staff meetings.

Skills

Crisis intervention

Case management

Referral coordination

Resource networking

Clinical documentation

Education

Master's degree in psychology, counseling, marriage and family therapy, or social work

Missouri licensure eligibility within 12 months

Job description

Hiring Department

The University of Missouri Kansas City Counseling Services The Counseling Services Team, also called Roo Wellness, provides a full range of psychological, crisis and risk consultation, substance abuse prevention, and outreach initiatives to our campus community. The office also serves as a nationally accredited training program through the American Psychological Association, providing training for doctoral interns in the field of counseling and clinical psychology.

Job Description

The Care Manager will provide a range of mental health services including individual and group therapy, as well as on‑call crisis intervention. The primary focus of a Care Manager is to provide significant clinical service to address the needs of students in crisis including crisis intervention, case management, and referral support. Responsible for identifying and coordinating all available and relevant University and community resources during these times of crisis. This position will conduct initial diagnostic clinical interviews and prescribe further diagnostic procedures or treatment programs. Maintain complete, accurate and timely records of all clinical work and any other necessary documentation. Provide outreach and consultation to the campus community and act as an expert regarding community resources.

Duties Include:

• Responsible for providing assessment, crisis intervention, brief treatment, and support to students in crisis and in need of care management services. The staff member will carry a clinical caseload of care management track clients. In addition, this staff member will assist with facilitating psychiatric hospitalizations and coordinate post‑hospitalization follow‑up care.
  • Corollary to this, responsible for coordinating with Protocall's "HelpNow" 24/7 crisis care service that provides immediate behavioral health support to students.
• Responsible for networking and consulting with counseling staff therapists, psychiatric providers, medical providers, campus partners (including but not limited to the Campus Assessment Response and Education (CARE) team, UMKC police, Residence Hall staff, other support services on campus, and other campus student, faculty and staff), local hospitals, and community practitioners and agencies, all in an effort to best manage, coordinate care, and expand resource options for students. This staff member will maintain liaisons with these entities and be responsible for maintaining an up‑to‑date referral resource information and database. Coordinate with Counseling Services' therapists, Student Health providers, as well as receiving therapists or practitioners, to facilitate and assure as seamless a transition as possible in cases where the student's needs dictate referral to more intensive service or additional service providers.
• Provide outreach and consultation to the campus community around: mental health services available to students experiencing urgent concerns, identifying students in distress. Be knowledgeable about other relevant mental health topics and services available in which to refer students.
• Participate in departmental staff meetings, clinical case conferences, and other staff functions (i.e., staff retreats, individual staff consultations, and professional development activities).

Minimum Qualifications

Master's degree in psychology, counseling, marriage and family therapy, or social work and relevant licensure (or eligible to be licensed within 12 months) within the state of Missouri.

Preferred Qualifications

Active full licensure as a Clinical Social Worker or Licensed Professional Counselor and ability to obtain licensure in the State of Missouri within six months of being hired is preferred.

Recent graduates who have passed their profession's licensure exam and are actively accruing supervised clinical hours may be considered.

Two years of relevant experience related to crisis case management.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as up to $73,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS10

University Title: COUNS HLTH/WELFARE/WELLNESS SR

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials must include a cover letter and updates resume/CV.

Application Deadline

For best consideration submit application materials by August 3, 2026. Applications will continue be accepted and reviewed until filled.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Community Information

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern‑day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world‑famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award‑winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after‑work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

Benefit Eligibility

• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long‑term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments‑staff/human‑resources/benefits‑retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

Location: UMKC Volker Campus

Employment type: Full‑Time