Care Manager, Telephonic Nurse 2

Conviva Care Solutions; United States; Remote; USD 71,000 - 98,000; Full time

Benefits offered by this job

Bonus incentive plan

Remote work option

Job summary

CenterWell Pharmacy is seeking a dedicated Registered Nurse (BSN) to join as Care Manager, Telephonic Nurse 2 in a fast-paced call-center setting. You will conduct telephonic assessments with emphasis on medication therapy management and patient education.

The ideal candidate has RN licensure, BSN, strong clinical expertise, and ability to work independently in a phone-based role with scheduling that includes evenings and weekends on rotation.

Qualifications

• Experience in care management and patient education for adults.
• Ability to use auto-dialer systems for outreach and scheduling.
• Bilingual English/Spanish communication skills preferred.

Responsibilities

• Deliver telephonic, patient-centered care in a structured call-center environment.
• Provide medication education, administration techniques, side effect management and adherence support.
• Develop and implement individualized care plans based on clinical needs.
• Monitor patient progress through ongoing assessments and follow-ups.
• Collaborate within established protocols using telecommunication systems to ensure quality care.

Skills

Care management

Patient education

Auto dialer experience

Bilingual English/Spanish

Education

BSN

RN license

Job description

Become a part of our caring community

We are seeking a dedicated and compassionate Registered Nurse with a Bachelor of Science in Nursing (BSN) to join our team as a Care Manager, Telephonic Nurse 2 within CenterWell Specialty Pharmacy. This role operates in a fast-paced, call center-based environment where clinicians are engaged on the phone for the duration of their shift, delivering high-quality patient support and education.

In this pivotal role, you will support our Patient Management Program, focusing on individuals with specialized and complex health conditions, including autoimmune disorders, pulmonary diseases, neuromuscular disorders, infectious diseases, cancers, and other rare conditions.

As a Care Manager, Telephonic Nurse 2, your primary responsibility is to conduct comprehensive telephonic assessments and evaluations of members, with a strong emphasis on medication therapy management. You will provide detailed education on medication administration, potential side effects, and adherence strategies to promote optimal therapeutic outcomes.

Key responsibilities include:

• Delivering telephonic, patient-centered care in a structured call-center environment throughout the shift


• Providing medication education, including administration techniques, side effect management, and adherence support


• Developing and implementing individualized care plans tailored to each member's clinical needs


• Monitoring patient progress through ongoing assessments and follow-up interactions


• Collaborating within established protocols and utilizing advanced telecommunication systems to ensure consistent, high-quality care delivery

The ideal candidate will bring strong clinical expertise, exceptional communication skills, and the ability to work independently in a structured, phone-based setting. This role requires comfort with sustained telephonic engagement and a commitment to delivering compassionate, patient-focused care.

This position offers the opportunity to make a meaningful impact on the lives of patients with complex and rare conditions while working in a supportive, professional, and mission-driven environment.

There is a set schedule that is provided daily with inbound and outbound tasks to perform.

Schedule

• This position is for 10am-6:30pm EST three days a week M-F, and two days a week hours of 11:30am-8pm EST.


• There will be a Friday late night requirement on a rotation of 11:30am-8pm.


• There will be a Saturday rotation of varying hours between 8:00am-6:30pm EST.


• Overtime is required on an as needed basis.


• There is a Holiday rotation that will be worked. Workable holidays for the pharmacy include Martin Luther King Day, Memorial Day, Juneteenth, 4th of July, Labor Day, The day after Thanksgiving, and New Years Day.

Preferred Qualifications

• Experience with care management, patient education for adult care, auto dialer experience


• Bilingual English/Spanish


• Auto Dialer Experience

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

\$71,100 - \$97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharma