Care Manager Supervisor

Telligen; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Telligen is seeking a Care Manager Supervisor to lead program staff across Illinois offices, providing technical guidance and staff training to ensure compliance with contract requirements and URAC accreditation. The role involves overseeing operations, developing teams, and implementing quality improvements in care planning, transitions of care, and behavioral health management.

The ideal candidate holds a master’s or bachelor’s in a health-related field with substantial case management and

Qualifications

• Master's degree in a Human Service, Social Science or health field with 2+ years case management experience or Bachelor's degree with 5+ years case management experience.
• Licensed in Illinois as RN, OT, LCSW, LCPC, or LMFT.
• 3-5 years clinical experience required.
• 5+ years in a leadership role or demonstrated leadership capabilities.
• Experience with individuals with developmental disabilities, serious mental illness, and complex medical needs.
• Valid driver's license required.

Responsibilities

• Supervise day-to-day operation of staff to ensure program protocol and state requirements compliance.
• Ensure contract/program operations are completed timely and satisfactorily.
• Select, develop and manage employees to achieve team and organizational success.
• Provide performance feedback and accountability through audits and coaching.
• Develop training protocols for staff and patient education aligned with URAC accreditation.
• Stay abreast of health care trends and changes.

Skills

Leadership

Coaching

Training

Quality monitoring

Performance feedback

Education

Master's degree in Human Service / Social Science / health field

Licensed in Illinois as RN, OT, LCSW, LCPC, or LMFT

3-5 years clinical experience

5 years leadership experience

Valid driver's license

Job description

As a Care Manager Supervisor, you will be responsible for supervising program staff. You will provide technical guidance and training to staff related to the contract/program operations. Care management services include: person-centered care planning, transitions of care, residential supports, behavioral health management, case/disease/disability management and quality improvement activities. You will be responsible for monitoring compliance in accordance with client and contract deliverables as well as service/accreditation requirements as applicable.

Telligen will have an office in Oak Brook, IL, and will be hiring in Cook County and Lake County, IL for this position. Telligen will also hire for central Illinois in either Decatur or Peoria.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do

• Supervises day to day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable
• Ensures the operations of the contract/program are completed in a timely and satisfactory manner
• Selects, develops, and manages employees to achieve individual, team, and organizational success
• Ensures employee accountability through routine observation, performance measurement, and performance feedback
• Fulfills Telligen’s Management Philosophy that "Managers coach, engage, and support our people to achieve results"
• Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement
• Develops training protocols for staff and patient education tools to be used for orientation and on-going education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable and workflow processes
• Stays abreast of health care trends and changes

Required Skills and Experience

• Master's degree in a Human Service, Social Science or health field and has a minimum of two years' experience in case management, at least one year of which shall be related to the elderly and disabled populations, or bachelor's degree in a Human Service, Social Science, or health field with a minimum of five years' experience in Case Management, at least one year of which shall be related to the elderly and disabled populations
• Licensed in Illinois as an RN, OT, LCSW, LCPC, or LMFT
• 3-5 years clinical experience required
• Minimum of 5 years' experience in leadership role or has demonstrated leadership capabilities
• Experience in working with individuals with developmental disabilities, serious mental illness, and complex medical needs
• Position requires valid driver's license

Preferred Skills and Experience

• Care management experience preferred
• Bilingual in English and Spanish a plus

Who We Are

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits

A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [e-mail]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.