Care Manager-RN

Consensus Medical Group LLC; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Consensus Health seeks a Care Manager (RN) to join a multidisciplinary primary care team in Florham Park, NJ. The CM focuses on coaching and coordination of care for high-risk patients, ensuring timely follow-up and smooth navigation through discharge and post-acute services.

The role emphasizes patient-centered care, collaboration with physicians and home health providers, and development of processes to improve care management under value-based contracts.

Qualifications

• RN license in good standing required.
• CCM certification preferred.
• Experience with APM programs desirable.
• 5–8 years of direct patient care experience.

Responsibilities

• Develop relationships with hospitals, case managers and discharge planners.
• Create systems to engage high-risk members in case management.
• Ensure care coordination with home care, specialists, and post-discharge needs.
• Monitor follow-up visits within 24 hours of discharge.
• Facilitate referrals and information flow among care team.

Skills

Care coordination

Multidisciplinary teamwork

Patient coaching

Communication

Healthcare navigation

Discharge planning

Education

RN license

CCM certification preferred

APM (CPC+, BPCI, MSSP) experience preferred

5-8 years direct patient care experience

Job description

Located in: Florham Park, New Jersey 07932 The Care Manager (CM) will work on a multidisciplinary healthcare team in a primary care setting, focusing on coaching and coordination of care for patients needing navigation and follow up. The CM will identify the needs of complex members and assist the practice to develop processes for managing the high risk member population. This person will promote patient-centered care, working with primary care providers and medical home team members. The CM is a key role in the transformation of the medical practice participating in VBC/APM contracts.

Duties and Responsibilities

• Develop constructive relationships with local hospitals admission offices, case managers and discharge planners.
• Work to develop systems, processes, and initiatives to engage these entities in relevant case management activities with high-risk members of the practice ensuring necessary post discharge needs are met.
• Monitor to ensure care is coordinated with home care agencies, specialists, or other resources needed.
• Monitor to make sure follow-up primary care visits are obtained within 24 hours of hospital discharge.
• Conduct follow-up to ensure that initial patient assessment and post-visit consultation includes a comprehensive medical, psychosocial, and that functional assessment of the patient are all completed and in order as identified by the patient centered medical home.
• Communicate with and coach patients to ensure they are aware of discharge instructions, have necessary prescriptions, access to medications, and understand how to take the necessary medications, including what to look for regarding adverse events as per their care givers instructions.
• Monitor that appropriate home care, hospice care, and other ancillary services (DME, infusion services etc.) are in place and are being delivered as directed by the care team.
• Coordinate necessary referrals and authorizations within care management areas.
• Facilitate the information flow between hospital, long-term care, specialists and home health representatives and the care team.
• Work with physician and office staff to help identify high risk, high need, and potentially high-cost patients.
• Assist physicians and care team in implementing processes for best practices for preventive services, chronic care, and disease management.
• Work collaboratively with physicians and the care team to ensure patient adherence to medical plan of care, including all appropriate preventive and disease-specific screenings, interventions, treatment goals – including self-management goals, and contract schedules.
• Coordinate care and communicate with multiple providers, both within and external to the practice.
• Identify and utilize cultural and community resources.
• Verify that practice has necessary behavioral health screening tools (depression / substance abuse), and all members are receiving appropriate screening and behavioral health interventions.
• Facilitate any necessary follow-up behavioral health needs with local behavioral health providers.
• Attend required training and collaboration sessions [i.e., learning sessions, care management meetings, and practice team meetings] as scheduled.
• Assess patient needs and develop a plan of action to address needs in collaboration with the primary care physician.
• Provide and facilitate open communication, regarding patient status, with physicians and office staff.
• Obtain records from other physicians/labs/diagnostic centers as requested by the physicians and as needed for care coordination efforts.
• Performs miscellaneous job-related duties as assigned.

Qualifications or Education, Training and Experience

• Graduation from an accredited and approved nursing program.
• Active RN license in good standing required.
• Certified Case Management (CCM) certification preferred.
• APM (CPC+, BPCI, MSSP) and MA experience preferred.
• Experience in acute inpatient, rehabilitation, sub-acute, skilled facility, home care, ambulatory care management, or managed health plan.
• 5 to 8 years of direct patient care experience required.

Knowledge and Skills/Expected Competencies

Working knowledge of the following required:

• Principles of utilization management
• Case/care management principles
• Health care contracts and benefit eligibility requirements
• Hospital structures and payment systems
• Basic PC skills (MS Word/Outlook/PPT/Excel)

Competencies:

• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions.
• Strong communication and interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and/or the public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
• Ability to review critical issues, effectively solve problems and create action plans.

Consensus Health is a leading physician-owned and -governed medical group, comprised of New Jersey-based independent primary care providers and specialty doctors. Consensus Health affords its member physicians clinical autonomy, allowing them to truly focus on the delivery of high levels of patient care within the local markets they serve throughout the state. With more than 150 independent providers and nearly 50 practices comprising its medical group, Consensus Health’s presence spans 17 of the state’s 20 counties. Retaining clinical autonomy is a key competitive advantage that sets Consensus Health apart throughout New Jersey and is among the reasons today’s New Jersey-based independent physicians are eager to join the network. The advantages of being part of the Consensus Health model include, among others, access to various administrative services, technology platforms and value-based programs that allow member physicians to focus primarily on the patient and elevate the care they provide.