Care Manager – Patient Support Call Center - Work from Home

IQVIA; Idaho Falls (ID); Remote; USD 37,000 - 94,000; Full time

Job summary

IQVIA is seeking a remote Care Manager for a contract position, with the potential to convert to a full-time IQVIA role. Responsibilities include insurance eligibility checks, benefit investigations, copay assistance, and prior authorization support.

The role requires strong communication, precision in data entry, and HIPAA compliance, with the ability to work in a virtual team and manage multiple tasks efficiently.

Qualifications

• High School Diploma or equivalent.
• Minimum one year experience in medical billing, reimbursement, insurance verification, or similar medical office experience.
• Ability to type 30 wpm+ and maintain accuracy.
• Demonstrate high attention to detail and computer savvy skills.
• Proficient with Microsoft Office and HIPAA guidelines.

Responsibilities

• Perform outbound calls to obtain accurate information and document accordingly.
• Answer inbound calls and assist customers with pharmacy related services.
• Maintain professionalism in all communications while delivering efficient service.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Provide prior authorizations and appeals support.
• Assist patients with enrollment for manufacturer and non-profit copay assistance programs.
• Stay updated through training and work effectively both individually and in a team.
• Adhere to program KPIs and standards to improve quality results.
• Report ADEs per program policy and guidelines; may assist onboarding new employees.

Skills

Medical billing

Insurance verification

Data entry 30 wpm

Microsoft Excel

HIPAA compliance

Communication skills

Remote work

Education

High School Diploma

Tools

Microsoft Office

Softphone systems

WebEx

Job description

Atlanta, GA

Kansas City, KS

Santa Fe, New Mexico, United States

Dallas, TX

Houston, TX

Cleveland, OH

Idaho Falls, ID

Full time

R1537662

_This is posted in anticipation of a future role_

Position Summary:

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Care Manager

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

Position Summary:

Responsibilities will vary by program and its lifecycle. Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support. This is a remote position.

Job Responsibilities:

• Perform outbound calls to obtainappropriate informationanddocumentaccurately.
• Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices.
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Provide prior authorizations and appeals support.
• Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms.
• Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks.
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s.
• Report ADE’s according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees.

Schedule :

• Must be available for an8 hourshift between 8am-8pm EST

Required Qualifications :

• High School Diploma or equivalent
• Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
• Previousdata entry experience (minimum three months) and ability to type 30wpm+.
• Able todemonstratehigh attention to detail in work.
• Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications.
• Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.).
• Exceptional communication skills, both written and verbal.
• Able to work in a virtual team environment by being available and responsive during working hours.
• Excellent follow through This is a remote position.
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.
• Workspace must include internet plug-in accessibility. Wi-fi connectivity is notpermitted.
• Mustresidein country wherethe jobis posted.

Preferred Qualifications:

• Some College.
• Bilingual Spanish - English
• Previousexperience in Patient Support Services (Hub).
• PreviousCustomer Service experience in the healthcare field.

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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