Care Manager, LTSS

HMSA; Kahului (HI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

HMSA in Kahului, Hawaii, seeks a dedicated care coordinator to support comprehensive assessments, care planning, and collaborative care delivery. The role emphasizes member empowerment, education, and advocacy within a hybrid work model.

Responsibilities include coordinating multidisciplinary teams, monitoring services across departments and community partners, and driving quality initiatives to improve outcomes and prevent avoidable utilization.

Responsibilities

• Conducts comprehensive assessments including physical, psychosocial, and health literacy evaluations to identify member and family needs.
• Applies critical thinking to analyze complex cases and determine underlying causes contributing to high costs.
• Partners with and empowers the member to develop an actionable care plan that helps prevent avoidable utilization.
• Assess educational needs of members and families, ensuring clear and sufficient information is provided.
• Facilitate effective communication and collaboration with interdisciplinary healthcare teams to develop, implement, and evaluate individualized care plans.
• Coordinates a multi-disciplinary team to include but not limited to member's PCP, specialists, the member, caregivers, and other members of the healthcare team to ensure timely access to appropriate medical care, behavioral health care, and services
• Coordinates and monitors activities among internal departments, external community agencies.
• Engages in quality improvement initiatives, supports leadership in system-level improvements, analyzes data for program enhancement, and mentors' colleagues to promote best practices.
• Advocates for members and families across the healthcare continuum and ensures thorough documentation of all care activities.
• Performs all other miscellaneous responsibilities and duties as assigned or directed

Job description

1. Assessment & Planning
   • Conducts comprehensive assessments--including physical, psychosocial, and health literacy evaluations--and interprets relevant diagnostic data to identify member and family needs.
   • Applies critical thinking skills to analyze complex cases and determine underlying causes contributing to high costs. Uses these insights to inform individualized transition/treatment plans and address gaps in care delivery.
   • Partners with and empowers the member to develop an actionable care plan that helps prevent avoidable utilization.
2. Collaboration & Education
   • Assesses educational needs of members and families, ensuring clear and sufficient information is provided.
   • Facilitate effective communication and collaboration with interdisciplinary healthcare teams, including the member, their support person(s), other family members and external stakeholders to develop, implement, and evaluate individualized care plans, and to address systemic challenges in member care.
3. Care Coordination and Delivery
   • Coordinates a multi-disciplinary team to include but not limited to member's PCP, specialists, the member, caregivers, and other members of the healthcare team to ensure timely access to appropriate medical care, behavioral health care, and services
   • Coordinates and monitors activities among internal departments, external community agencies.
4. Quality Improvement & Leadership
   • Engages in quality improvement initiatives, supports leadership in system-level improvements, analyzes data for program enhancement, and mentors' colleagues to promote best practices.
5. Advocacy & Documentation
   • Advocates for members and families across the healthcare continuum and ensures thorough documentation of all care activities.
6. Performs all other miscellaneous responsibilities and duties as assigned or directed

#LI-Hybrid