Care Manager - ECM, LA

HealthRIGHT 360; Santa Ana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

HealthRIGHT 360 is seeking a field-based Care Manager to serve CalOptima MCP members in diverse settings, including homes and shelters. You will coordinate physical and behavioral health services, address social determinants of health, and connect clients to housing, transportation, and benefits.

Responsibilities include enrollment, engagement, care coordination, and administrative duties, with mileage reimbursement and required training. Valid CA driver’s license and CPR/First Aid are required.

Qualifications

• Case management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience working with the criminal justice population preferred.
• Experience working with Medi-Cal, Medi-Care, and private medical insurance plans preferred.
• Experience providing trauma-informed services preferred.
• High school diploma or equivalent is required.
• First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation.

Responsibilities

• Identify eligible individuals from various locations for enrollment into CalOptima’s MCP.
• Engage clients through in-person meetings, mail, email, texts, telephone, and community outreach.
• Organize client care activities according to the MCP.
• Share information with the client’s multi-disciplinary care team.
• Implement activities identified in the MCP and assist with intake assessments.
• Connect clients to benefits, healthcare services, employment, housing, and community resources.
• Monitor progress toward treatment plan goals and provide input.
• Maintain regular contact with all providers involved in the care team.
• Refer and follow up with primary care, mental health, SUD treatment, and community services.
• Collaborate with clients and families for community reintegration.
• Meet ECM clients at their locations and provide field-based care.
• Submit mileage for field-based activities for reimbursement.
• Write progress notes within 24 hours of service delivery.
• Participate in group supervision and trainings.

Skills

Case management

Trauma-informed care

Communication

Education

High school diploma or equivalent

First Aid and CPR certification

California driver’s license

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

CalAIM, a Department of Health Care Services (DHCS) initiative, aims to improve Medi-Cal recipients' quality of life and health outcomes through system reforms. It introduces Enhanced Care Management (ECM), a statewide Medi-Cal Managed Care Plan (MCP), that offers person-centered, community-based highest care management tier within the Medi-Cal MCP Population Health Management continuum. Participating members are assigned a Care Manager who will meet them wherever they are: on the street, in a shelter, in their provider’s office, or at home to coordinate their health-related care and services, ensuring holistic approach to their well-being. In addition, ECM offers community-based services to address health-related social needs to help members live healthier lives and avoid more costly levels of care. Some examples include support to secure and maintain housing, access to medically tailored meals for short-term recovery, and various other community-based services.

The Care Manager serves as the primary point of contact for the Member, family, caregiver, authorized representative and interdisciplinary care team by connecting member with suitable services to meet their needs, including physical and mental health, substance use issues, employment (both residential and outpatient), legal concerns, housing, community resources, and aftercare. This in-person and field-based role involves working directly with members in diverse settings such as their homes, homeless encampments, service provider locations, and other areas requiring outreach, therefore, reliable transportation is required.

KEY RESPONSIBILITIES

Enrollment and Engagement

• Identify eligible individuals from various locations for enrollment into CalOptima’s MCP.
• Use multiple strategies for engagement (in-person meetings, mail, email, texts, telephone, community outreach).

Client Care Activities

• Organize client care activities according to CalOptima's Managed Care Plan (MCP).
• Share information with the client’s multi-disciplinary care team.
• Implement activities identified in the MCP.
• Provide support to engage clients in their treatment including medication review, appointment scheduling, transportation coordination, and addressing barriers to engagement.
• Assist with intake by completing required assessments.
• Connect clients to benefits, healthcare services, employment, housing, and community resources.
• Monitor client’s progress toward achieving treatment plan goals and provide treatment plan input.

Care Coordination

• Maintain regular contact with all providers involved in the client’s care team.
• Ensure continuous and integrated care among all service providers.
• Refer and follow up with primary care, mental health, substance use disorder treatment, and necessary community-based services.
• Collaborate with clients and their families for community reintegration.

• Collaborate with outside agencies to obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).
• Communicate collaboratively with all members of the behavioral health team.

Field-Based Responsibilities

• Meet ECM clients at their physical locations and cater to their individual needs.
• Conduct case management activities in locations most attainable and desirable for clients.
• Have access to office space for case management activities and attend required training and meetings as needed.
• Submit mileage for field-based case management activities for reimbursement.

Administrative Duties

• Write and complete all progress notes within 24 hours of service delivery.
• Write client progress letters and court reports.
• Actively participate in assigned Group Supervision, agency, and team meetings.
• Participate in training opportunities and complete assigned training in a timely manner.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation.

Experience

• Case management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience working with the criminal justice population preferred.
• Experience working with Medi-Cal, Medi-Care, and private medical insurance plans preferred.
• Experience providing trauma-informed services preferred.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting 4 Hrs

Standing 2 Hrs

Walking 2 Hrs

Driving Frequently

In an average month, employee must travel out of town:

Often (>2x)

Sometimes (<2x)

Never

In an 8-hr workday, employee must:

Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)

Bend/stoop

Standing

Climb

Reach above shoulder level

Kneel

Balance

Push/pull

Squat

Crawl

Crouch

Lift*

Carry**

* Usual number 5 20 lbs

lbs lbs

** Usual number 5 20 lbs

lbs lbs

Job requires:

Working at heights Yes No Explain

Operating heavy machinery Yes No Type

Operating desk machines Yes No Type Computer fax printer phone

Precise manual dexterity Yes No Explain Data entry documentation

Exposure to extreme heat, cold, humidity Yes No Explain

Exposure to dust, fumes, gases, chemicals Yes No Explain