Care Manager - as needed

101 Riverside Hospital, Inc.; United States; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Riverside Health System in Hampton, Virginia is seeking a Care Manager to coordinate care and discharge planning for adolescents and adults in psychiatric and/or chemical dependency treatment. You will collaborate with the care team to ensure effective resource use and patient outcomes.

The role emphasizes leadership within the interdisciplinary team, accurate documentation, and active patient/family engagement in treatment planning, with a strong focus on quality and standards.

Qualifications

• Bachelor's degree in counseling, psychology, social work, sociology or related field is required.
• Master's degree in a healthcare related field is preferred.
• 1 year of clinical experience is required.
• CPR/BLS and First Aid certifications required within 30 days.

Responsibilities

• Takes on additional work and assists others during periods of high census and heavy workloads.
• Provides quality, clinically sound care coordination and discharge planning.
• Coordinates patient care with referral and payor sources.
• Demonstrates excellent customer service in person and by telephone.
• Serves as the initial point of contact for patients, families, and referrals.
• Identifies process improvement opportunities related to efficiency, productivity, and coordination.
• Collaborates with the interdisciplinary treatment team and communicates needs to physicians.

Skills

ACMA/CCM Certification

CPR/BLS Certification

First Aid

LCSW

LMSW

LPC

LMFT

RMFT

Education

Bachelor's Degree in Counseling, Psychology, Social Work, Sociology, or related field

Master's Degree in Healthcare related field (Preferred) such as MSW, MS, MA, M.ED, counseling, Psychology, Social Work or related field

Job description

Hampton, Virginia Hiring Range $27.30 - $37.58/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview This position must demonstrate by education and/or training a background in the assessment and treatment of adolescents and adults seeking psychiatric and/or chemical dependency treatment. The position works under the supervision of the Manager/Director and is responsible for working in collaboration with the healthcare team to coordinate the care and service to patients across the continuum of care.

The care manager promotes effective utilization and monitoring of healthcare resources and assumes a leadership role with the interdisciplinary team to achieve optimal quality, clinical, and resource outcomes. Performs and completes all medical record documentation and other written assignments (CM Screening Form) outlined in the department/hospital policy. The Care Manager serves as the court services liaison and is part of the multidisciplinary treatment team.

This position is responsible for discharge planning to ensure aftercare plans are appropriate to patient goals. All discharge plans are in accordance with standards of excellence established by Riverside Health System, and facility goals and strategic plans. Utilizes national hospital based ACMA scope of Services and Standards of Practice as foundation of Care Management. Care Managers complete annual competencies to ensure care is evidence based. Non-Registered Nurse and Non-Social Work staff are required to convey discharge plans with supervisor and entire interdisciplinary team members.

What you will do

Takes on additional work and/or assists others in the completion of their work during periods of high census and heavy workloads. Provides quality and clinically sound care coordination and discharge planning reflective of the patient’s status and age, treatment needs, as described in the policy and procedure guide. Actively coordinates and documents patient care with referral and payor sources. Demonstrates excellent customer service in person and via telephone, projecting a professional image at all times. Serves as the initial point of contact for patients, families, and referral and assures they are active participants in the treatment planning process. Identifies process improvement opportunities related to efficiency, appropriateness, productivity and/or coordination of activities/services with other departments and personnel. Uses non-patient care time in productive ways that benefit patients, residents, department, and facility. Collaborates as an active member of the interdisciplinary treatment team. Communicates patient, resident, family needs to physicians accurately and completely.

Qualifications

Education Bachelors Degree, Counseling, Psychology, Social Work, Sociology, or related field (Required) Masters Degree, Healthcare related field, such as MSW, MS, MA, M.ED, counseling, Psychology, Social Work or related field (Preferred)

Experience

1 year Clinical Experience (Required)

Skills and Abilities

ACMA/CCM Certification Preferred Licenses and Certifications CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required) and First Aid - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required) and Licensed Clinical Social Worker (LCSW) - Virginia Department of Health Professions (VDHP) (Preferred) or Licensed Masters Social Worker (LMSW) - Virginia Department of Health Professions (VDHP) (Preferred) or Licensed Professional Counselor (LPC) - Virginia Department of Health Professions (VDHP) (Preferred) or Marriage and Family Therapist - American Association for Marriage and Family Therapy (Preferred) or Resident in Counseling - Virginia Department of Health Professions (VDHP) (Preferred) or Resident in Marriage and Family Therapy (RMFT) - Virginia Department of Health Professions (VDHP) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.