Care Manager

The Center for Health Care Services; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

The Center for Health Care Services is seeking a qualified QMHP-CS to provide direct and indirect clinical services to adults in outpatient and community settings as part of a multidisciplinary team. The role emphasizes trauma-informed, person-centered care and evidence-based practices across field-based and clinic-based environments.

Responsibilities include assessments, treatment planning, documentation, care coordination, and crisis support.

Qualifications

• Bachelor’s degree in Behavioral Health or related field.
• QMHP-CS certification must be completed within 6 weeks of hire.
• CJIS background check required; certain felonies/convictions disqualify.
• Valid driver’s license and auto insurance; ability to travel as needed.
• Must maintain required credentials and trainings for state regulations and CHCS policies.
• NCI training within first 45 days of employment.

Responsibilities

• Completes indirect support activities including documentation and consultation.
• Conducts assessments and develops treatment plans for consumers.
• Documents clinical interactions in EMR and other platforms.
• Ensures documentation complies with CHCS standards and contract requirements.
• Participates in supervision and development opportunities and trainings.
• Provides case management and care coordination across the continuum of care.
• Delivers direct clinical services as assigned and supports no-show reduction efforts.

Skills

Case management

Documentation

Verbal & written communication

Electronic Medical Records

Time management

Team collaboration

Education

Bachelor’s degree in Behavioral Health

QMHP-CS certification within 6 weeks of hire

Job description

Provides direct services for consumers and completes associated case management documentation for the consumer and program.Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered with fidelity.These services are delivered in multiple settings including field-based services (individual’s home or other identified locations) and clinic-based services.Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance consultations.
• Conducts assessments and develops treatment plans for consumers.
• Documents all clinical interactions and updates in electronic medical record and other required platforms.
• Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes.
• Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.
• Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.
• Provides direct individualized clinical services at a designated percentage of hours worked assigned by the business unit.
• Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
• Performs other related duties as required.

SPECIFIC PROGRAM DESCRIPTIONS

Adult Services – Outpatient

The position works in the Outpatient programs and among the various adult facility locations. Services in this program include individual and group outpatient services for adults, which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services.Other programs include Substance Use Disorder and Criminal Justice.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

• Bachelor’s degree from an accredited university or college in a Behavioral Health field such as Social Work, Psychology, Counseling or a related field; or Bachelor’s degree with at least 27 hours of Behavioral Health course work.
• Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.

Other Requirements

• PICC and SMART Care Managers must pass a CJIS background screening.
• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
• NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS

• One (1) year experience providing similar services.
• Prior experience with or knowledge of trauma-informed care, crisis intervention and emergency services.
• Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

SUPERVISION

• Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable software applications
• Center for Health Care Services Safety Administrative Directives
• Community resources
• Electronic Medical Records
• Medical terminology
• Modern office procedures, methods and computer equipment
• Requirements of Medicaid and other funding resources

Skilled in:

• Case management principles
• Organization and time management.
• Performing a variety of duties, often changing from one task to another of a different nature.
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:

• Accurately organize and maintain paper documents and electronic files.
• Complete and submit required documentation.
• Effectively communicate, both verbally and in writing.
• Ensure compliance with all State regulations and CHCS policies.
• Establish and maintain effective working relationships.
• Maintain accurate and complete records.
• Maintain the confidentiality of information and professional boundaries.
• Meet schedules and deadlines of the work.
• Understand and carry out oral and written directions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements to complete NCI and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
• The position requires occasional transport of a consumer.