Home Care Manager

JEVS Care at Home; Pittsburgh (Allegheny County); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Generous paid time off

Retirement benefits

Job summary

JEVS Care at Home in Pittsburgh is seeking a Care Manager, Retention to oversee client relationships and caregiver performance. You'll ensure compliance with care standards and facilitate home visits while managing client satisfaction.

The ideal candidate has a Bachelor’s Degree in Human Services or related field and at least 2 years of relevant experience. Strong communication skills and Spanish-speaking abilities are preferred.

Benefits include health, dental, and life insurance, along with generous paid time off.

Qualifications

• Bachelor’s Degree in Human Services, Business Administration, or related field preferred.
• Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
• Experience in Home Care, Social Work, or working with The Office of Long-Term Living.

Responsibilities

• Supervise a team of caregiver employees.
• Monitor client eligibility and authorizations.
• Ensure EVV and timesheet compliance.
• Complete home visits for all clients on caseload.

Skills

Strong communication

Problem-solving skills

Experience in Home Care

Spanish Speaking

Education

Bachelor’s Degree in Human Services or Business Administration

Minimum 2 years’ experience

Tools

Microsoft Office

HHAeXchange

Job description

Summary

The Care Manager, Retention is responsible for developing and maintaining relationships with clients and caregivers to ensure retention, compliance, and quality-of-care. This role will manage long-term client relationships and satisfaction, which includes conducting home visits, monitoring EVV compliance and managing EVV barriers, Plan of Care annual updates, Caregiver evaluations (90‑day and annual), incident reporting, post-hospitalization follow‑up/Care Gaps, and other duties as assigned. Strong communication, problem‑solving skills and initiative to be present in the community are necessary for this role to be successful. The Care Manager, Retention reports to the Associate Director of their Office.

Responsibilities

• Supervise a team of caregiver employees on a daily basis, which includes pre-billing responsibilities and timesheet collection, conducting 90‑day and annual performance reviews, coaching and disciplinary action, and ECNF completion.
• Monitor client eligibility, authorizations, and hours utilization to ensure maximum service delivery. Address all authorization/eligibility issues same day as notified.
• Reconcile and complete dashboard and pre-billing duties daily and timely for weekly payroll processing, as needed, per Office structure and needs.
• Fill open shifts to ensure no disruption in client services.
• Ensure EVV and timesheet compliance.
• Monitor Plan of Care (POC) compliance.
• Complete home visits for all clients on caseload.
• Recruit new clients as needed to meet Budgeted goals.
• Assist with marketing efforts, as assigned, and perform outreach functions including attending health fairs, community events, and other activities, as required.
• Provide on‑call coverage, as scheduled.

Required Education and Experience

• Bachelor’s Degree in Human Services, Business Administration, or related field preferred or minimum 2 years’ experience in Home Care, Social Work, and/or work with The Office of Long‑Term Living.
• Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
• Knowledge of HHAeXchange, SAMS, and/or HCSIS desirable.
• Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
• Spanish Speaking preferred.
• Must have own car, valid driver’s license, and insurance.

Physical Requirements

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions.

Benefits

• Heath insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Retirement benefits

The base pay for this position ranges from $45,000 to $52,000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

For more information about JEVS Care at Home, please visit our website: jevsathome.org