Care Manager

Molina Healthcare; Long Beach (CA); On-site; USD 38,000 - 74,000; Full time

Job summary

Molina Healthcare is seeking a Care Coordination professional to support care management and coordination across the continuum, collaborating with a multidisciplinary team to drive quality and cost-effective member care. You will complete member assessments within timelines, develop and implement care plans with the member and care team, and conduct telephonic, in-person, or home visits as needed.

Ongoing monitoring, caseload management, and coordination of services across behavioral health,

Qualifications

• At least 2 years experience in health care, care management, or related setting.
• Licensed or certified as required by state contract.
• Valid driver license and reliable transportation for travel.
• Knowledge of community resources and coordination of services.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Assesses members per timelines and identifies care coordination needs.
• Develops and implements care plans with member, family, and care team.
• Performs telephonic, in-person, or home visits when required.
• Monitors care plan effectiveness and documents changes.
• Maintains ongoing member caseload and outreach.
• Promotes integrated services across behavioral health, LTSS, and home/community resources.
• Facilitates interdisciplinary care team meetings.
• Educates and motivates members using motivational interviewing.
• Identifies barriers to care and provides assistance.
• Collaborates with licensed care managers as needed.
• Travel up to 25-40% based on state requirements.

Skills

Communication skills

Time management

Detail-oriented

Independent work

Education

Bachelor's degree in health care or related field

Clinical licensure/certification (if required by contract)

Tools

Microsoft Office

Job description

Job Summary

Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Completes assessments of members per regulated timelines and determines who may qualify for care coordination/care management based on triggers identified in assessments.
• Develops and implements care plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals.
• Conducts telephonic, face-to-face or home visits as required.
• Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member caseload for regular outreach and management.
• Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care.
• Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration.
• Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
• Assesses for barriers to care, provides care coordination and assistance to member to address concerns.
• Collaborates with licensed care managers/leadership as needed or required.
• 25- 40% estimated local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.
• Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Demonstrated knowledge of community resources.
• Ability to operate proactively and demonstrate detail-oriented work.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations
• Ability to work independently, with minimal supervision and self-motivation.
• Ability to demonstrate responsiveness in all forms of communication, and remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
• In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements).

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $27.61 - $53.83 / HOURLY*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.