Care Management Support Coordinator III

Centene Corporation; Milwaukee (WI); Hybrid; USD 28,000 - 48,000; Full time

Job summary

Centene Corporation in Milwaukee, WI is seeking an administrative support specialist to assist the care management team with outreach, inbound calls, and scheduling services. You will help ensure high-quality customer care and accurate documentation of member records in compliance with state guidelines.

The role is hybrid-remote with potential up to 20% local travel; preference given to those with healthcare admin/customer service experience and familiarity with managed care or Medicaid.

Qualifications

• Requires a High School diploma or GED.
• 2–4 years of related experience in administrative/customer service roles in healthcare is preferred.

Responsibilities

• Outreach to members by phone to support care plan steps and scheduling.
• Serve as frontline contact for members, providers and staff to resolve issues.
• Document and maintain non-clinical member records per state/regulatory guidelines.
• Support onboarding and day-to-day administrative duties to facilitate member/provider relationships.

Skills

Customer service

Data entry

Phone outreach

Scheduling

Regulatory awareness

Education

High School diploma or GED

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

NOTE: This hybrid-remote role involves member outreach, community resource connection including housing support, relationship building, assisting with provider and member inquiries, general support for performance improvement project work designed to reduce health disparities and various assigned administrative duties. Preference will be given to applicants who (1) reside in the greater Milwaukee area (due to up to 20% local travel), (2) have experience serving vulnerable and diverse populations in administrative / customer service roles in healthcare settings. (3) Managed Care or Medicaid experience is a plus.

Additional Details:

• Department: Quality
• Business Unit: Managed Health Services WI
• Schedule: Monday through Friday, 8-5 PM or 8-4:30 PM CT

Position Purpose:

Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
• Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply in-depth knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols
• Applies in-depth knowledge of care management support activities including care plans and community resources
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Works with care management team on escalating requests and inquiries to management
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• May support training of new hires
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

Requires a High School diploma or GED
Requires 2 - 4 years of related experience

Pay Range: $20.39 - $34.71 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity:

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act