Care Management Coordinator, Care Management, Full-Time

Dynamic Workforce Solutions; Pittsburgh (Allegheny County); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Dynamic Workforce Solutions seeks a Case Manager to support job seekers and referred customers, guiding them to self-sustaining employment and connecting them with employers. You will interview, counsel, and develop service plans to help clients access needed training and resources.

You will collaborate with businesses and agencies to place participants, manage enrollments, and document activities while maintaining compliance with program rules and timelines.

Qualifications

• Experience in customer service or case management or related roles.
• Ability to orient, interview, and counsel customers.
• Knowledge of program regulations, policies and procedures relevant to eligibility and service delivery.

Responsabilités

• Serve as the central point of contact for job seekers and referred customers.
• Orient, interview, and counsel customers; assess needs and build service plans.
• Recommends appropriate training or non-training programs; provide career counseling and placement assistance.
• Perform data entry and maintain records; ensure timely enrollment documentation.
• Coordinate with partner agencies and conduct outreach to engage the community.

Connaissances

Customer focus

Communication

Teamwork

Learning orientation

Technical capacity

Interpersonal skills

Bilingual preferred

Description du poste

Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. And our commitment to customers never wavers.

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Office Location: 914 Penn Avenue, Floor 6, Pittsburgh, PA 15222

Experience Extreme Customer Service

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Below is a link that will help understand what it is like to be case manager:

• Functions as the central focus of services to job seekers and referred customers.
• Orients, interviews, and counsels customers.
• Recommends most appropriate training/non-training program for each customer.
• Provides career counseling, job development, and placement assistance to personal caseload of participants.
• Follows established case management and allied program procedures for orientations.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
• The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

• Demonstrates effective presentation and group management skills.
• Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required.
• Submits appropriate program applications, forms, and records in a timely manner.
• Collaborates with Business Services Representative on work experience process.
• Develops the service plan and service strategy for customers.
• Demonstrates ability to accurately prepare appropriate enrollment forms and documents.
• Submits appropriate program enrollment documents and records in a timely manner.
• Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems.
• Accomplishes data entry and related activities correctly and within acceptable time limits.
• Manages and monitors distribution of support services following established policy and procedures.
• Demonstrates knowledge of various community resources and makes referrals as appropriate.
• Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance.
• Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program.
• Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals.

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Basic computer literacy including ability to use the Internet and Microsoft Office products

Excellent interpersonal skills and customer-service orientation

Bilingual candidates preferred

It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

PA- DownTown- 914 Penn Avenue, FL 6 , Pittsburgh, PA 15222

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.