Care Management Coordinator

Family Health Center; Northern (KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Family Health Center is seeking a Care Management Coordinator to support patients and families in navigating the healthcare system, coordinating services, and connecting them with community resources. The role emphasizes proactive outreach, education, and care coordination to improve health outcomes.

This hybrid, full-time hourly position requires at least two years in healthcare or social services, proficiency with EHR, and strong communication and problem-solving skills; bilingual

Qualifications

• Minimum two years’ experience in healthcare or social services, preferably in care coordination or patient navigation.
• Knowledge of healthcare systems and social determinants of health.
• Proficiency with electronic health record (EHR) systems.

Responsibilities

• Conduct outreach to patients/families to promote access to primary care, preventive services, and community resources.
• Assist patients/families in navigating the healthcare system, including scheduling appointments and understanding referrals.
• Build trusting relationships to support engagement in care and adherence to treatment plans.
• Identify barriers to care and connect patients to community and social services.
• Provide culturally appropriate health education on chronic disease management and wellness.
• Support care management staff with follow-up calls and coordination.
• Document patient interactions and outcomes in the EHR in a timely manner.
• Participate in multidisciplinary team meetings to coordinate care.
• Maintain confidentiality and professional boundaries.
• Participate in continuing education and quality improvement initiatives.
• Process and track referrals; maintain regular attendance.

Skills

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

EHR systems

Computers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Staff Remote, US

6 days ago Requisition ID: 1582

**This is a hybrid position to be located within an hour from a Family Health Center location.**

JOB SUMMARY

The Care Management Coordinator supports patients/families in navigating the healthcare system by coordinating services, facilitating communication between patients and providers, and assisting with access to community and healthcare resources. This role promotes continuity of care, enhances patient engagement, and improves health outcomes through proactive outreach, education, and care coordination.

ESSENTIAL JOB FUNCTIONS

• Conducts outreach to patients/families to promote access to primary care, preventive services, and community resources.
• Assists patients/families in navigating the healthcare system, including scheduling appointments, understanding referrals, and connecting with support services.
• Builds trusting relationships with patients/families to support engagement in care and adherence to treatment plans.
• Identifies barriers to care (e.g. transportation, insurance, food insecurity, housing) and connects patients/families to appropriate community and social service resources.
• Provides culturally appropriate health education on topics such as chronic disease management, preventive health, medication adherence, and wellness.
• Supports care management staff and clinical teams by providing follow-up calls, and coordination as directed.
• Documents patient interactions, services provided, and outcomes in the electronic health record (EHR) or other designated systems in a timely and accurate manner.
• Participates in multidisciplinary team meetings and case conferences to coordinate care and share information on patient needs.
• Maintains confidentiality and professional boundaries while fostering patient empowerment and self-advocacy.
• Participates in continuing education, training, and quality improvement initiatives related to population health and community resources.
• Processes and tracks incoming and outgoing referrals
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; associate’s degree in health, human services, or related field preferred.
• Minimum of two years’ experience in a healthcare or social service setting, preferably in care coordination, case management, or patient navigation.
• Knowledge of healthcare systems, community resources, and social determinants of health.
• Proficiency with computers and electronic health record (EHR) systems.
• Strong communication, organizational, and problem-solving skills.
• Preferred: Bilingual in English and Spanish.

CERTIFICATIONS / LICENSES

Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.