Care Management Assistant

Humana, Inc.; United States; Remote; USD 43,000 - 56,000; Full time

Job summary

Humana, Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and customer support activities for care management programs. This remote role involves collaborating with members, providers, and care teams to facilitate care needs and improve health outcomes.

You will review patient records, prepare care summaries, and apply established procedures with independence. Some travel to Humana offices may be required for training.

Qualifications

• Provide in-center or virtual patient support.
• Support care coordination and patient care teams.
• Maintain EMR data entry and patient records.

Responsibilities

• Coordinate administrative, operational, and customer support activities for care management programs and healthcare services.
• Support assessment, coordination, and facilitation of members' care needs to improve health outcomes.
• Collaborate with members, providers, caregivers, and care teams to inform care decisions and ensure HIPAA-compliant handling of PHI.

Skills

Patient support

Care coordination

EMR data entry

Remote work EST/CST

Education

High School Diploma or GED

Job description

Become a part of our caring community The Care Management Assistant coordinates administrative, operational, and customer support activities that support care management programs and healthcare services. You will perform advanced administrative/operational/customer support responsibilities that require independent initiative and judgment. You will report to the Associate Director, Consumer Experience. You will support the assessment, coordination, and facilitation of members' care needs to help achieve and maintain health and wellness outcomes. You will collaborate with members, providers, caregivers, and care teams to support member wellbeing through care coordination, patient record review and maintenance, and the preparation of care summaries that inform care teams, guide next steps, and improve patient outcomes. You will use discretion and judgment in prioritizing requests, interpreting and adapting procedures, and applying established techniques. You will use prior experience of care management processes, healthcare operations, and organizational practices to perform the role. Use your skills to make an impact.

Required Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.

Preferred Qualifications

• Spanish fluency #LI-CM1

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required;
• Wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline

01-08-2027

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.