Care Management Assistant

UNC Health Care; Chapel Hill (NC); On-site; USD 27,000 - 39,000; Full time

Job summary

UNC Health Care System is seeking a Care Management Assistant in Chapel Hill, NC to support care managers, utilization managers, and social workers in coordinating patient care. This full-time, onsite role integrates with a multidisciplinary team to ensure smooth care transitions and timely services.

The assistant will participate in huddles, prioritize tasks, and help in delegating duties while guiding patients through the health care system and coordinating appointments and transportation as

Qualifications

• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Proficiency in using healthcare software systems and electronic medical records.
• Knowledge of care coordination principles, healthcare regulations, and documentation requirements.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Responsibilities

• Participate in regular huddles with the care management team to discuss patient cases and care plans.
• Help prioritize the workload by assessing urgency and importance of tasks.
• Assist in delegation of tasks assigned by clinicians, utilization managers, social workers, or care managers.
• Conduct activities to ensure patients are engaged in their care and coordinate appointments and transportation as needed.
• Guide patients in navigating the healthcare system and explaining insurance coverage and provider options.
• Assist in procuring services/equipment relevant to department protocols.
• Facilitate documentation for care transitions, including forms like FL-2 and PASRR.
• Maintain effective communication and escalate concerns per guidelines.

Skills

Organizational skills

Communication skills

EMR/healthcare software

Care coordination knowledge

Team collaboration

Education

High School diploma or GED

Tools

EMR systems

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Care Management Assistant position supports care managers, utilization managers, and social workers by performing a variety of responsibilities related to patient care coordination and management. The primary objective of the Care Management Assistant is to assist in the coordination and delivery of patient care services, ensuring smooth and efficient operations within the healthcare team.

Responsibilities

• 1. Huddles: The Care Management Assistant participates in regular huddles with the care management team to discuss patient cases, care plans, and address any challenges or concerns.
• 2. Prioritized work: The Care Management Assistant helps prioritize the workload by assessing the urgency and importance of various tasks. They collaborate with the care management team to ensure that high-priority tasks are addressed promptly.
• 3. Delegated tasks assigned by clinician: The Care Management Assistant assists in the delegation of tasks assigned by the clinician, utilization manager, social worker, or care manager. They work closely with the healthcare team to ensure that delegated tasks are properly completed. Delegated tasks may include payer communication to facilitate optimal reimbursement and timely approvals for necessary care and services.
• 4. Patient care transitions: The Care Management Assistant conducts activities, as assigned, to ensure patients are engaged in their care and have the necessary resources and support. They may also assist in scheduling appointments and coordinating transportation as needed.
• 5. Assists patients in navigating the health care system: The Care Management Assistant provides guidance and support to patients in navigating the complexities of the health care system. This includes explaining health insurance coverage, helping patients find appropriate healthcare providers and services, and assisting in the coordination of care between different healthcare providers and facilities.
• 6. Resource Procurement: The Care Management Assistant assists in the procurement of services and/or equipment relevant to their assigned department's protocols.
• 7. Facilitates documentation for care transitions: The Care Management Assistant facilitates the documentation required for care transitions, such as transcribing forms like FL-2 (Level of Care Determination) and PASRR (Preadmission Screening and Resident Review). They assist with necessary paperwork in an accurate and timely manner.
• 8. Communication & Escalations per guidelines: The Care Management Assistant maintains effective communication within the care management team and escalates any concerns or issues according to established guidelines. They act as a liaison between patients, clinicians, and other healthcare professionals to facilitate effective communication and resolution of any care-related challenges.

Other Information

Other information:

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Minimum of 2 years of healthcare experience required.

Knowledge/Skills/and Abilities Requirements:

• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Proficiency in using healthcare software systems and electronic medical records.
• Knowledge of care coordination principles, healthcare regulations, and documentation requirements.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Care Mgmt Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.78 - $28.12 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.