Care Management Assistant

UnitedHealth Group; Bangor (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a dedicated care-management support professional to coordinate referrals, transitions, and equipment (DME) orders for patients in Maine. The role focuses on expediting transfers and maintaining strong communications with patients, families, and facilities.

Responsibilities include participating in discharge planning meetings, maintaining referral directories, and partnering with care teams to ensure timely patient admissions.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in health care facilities, DME companies, or hospitals.
• Ability to work any shift between 7:30 AM - 4:00 PM EST, Mon-Fri.
• Vaccination for flu is required where mandated by state laws; complies with regulations and client requirements.

Responsibilities

• Facilitates referral, transition, ordering of equipment (DME) and placement.
• Coordinates with stakeholders to expedite transfer with patient, family, and facility.
• Maintains contact with facilities to advocate patient admissions.
• Participates in family and interdisciplinary team meetings to develop discharge plans.
• Maintains directory on referrals and discharge processes; tracks outcomes.

Skills

Strong communication

Customer relationships

Fast-paced environment

Organizational skills

Education

High School Diploma/GED

Associate's degree or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work any shift between the hours of 8 AM - 4:30 PM EST. Our office is located at 489 State St, Bangor, ME.

We offer 4 - 6 weeks of paid training based on experience. The hours of training will be 7:30 AM - 4:00 PM EST from Monday - Friday.

Primary Responsibilities:

• Proactively facilitates referral, transition, ordering of equipment (DME), and placement
• Coordinates with key stakeholders and expedites final transfer with staff, patient, family, and facility
• Maintains contact with appropriate facilities to advocate patient admissions
• Participates in family and interdisciplinary team meetings as appropriate to develop and execute the discharge plan
• Maintains a directory on referrals, admissions and homecare / community agency resources and tracks discharge process utilized by the patient
• Maintains current information on non - acute provider agencies, including SNF, sub - acute, acute rehab and chronic facilities, including programs, homecare and specialties available
• Acts as a resource to staff, patients and families concerning this information
• Updates the staff on new facilities and services and maintains a library of reference materials
• Attend LOS meetings and follow ups on key tasks to ensure efficient facilitation of patient care as delegated
• Establishes work priorities with collaboration of assigned Care Management Team
• Assumes responsibility for NL EMMC required continued education and owns professional growth
• Performs other duties as assigned or required

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience in health care facilities, DME companies, OR hospitals
• Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Associate's degree (or higher)
• Experience with using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Soft Skills:

• Strong communication skills: written, verbal, and in person
• Ability to develop and maintain positive relationships with customers internal and external to Northern Light Health System
• Ability to work in a fast-paced environment
• Strong organizational skills and ability to set priorities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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