Care Coordinator- Washington Heights

Spear Physical Therapy; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid membership with One Medical

Mental health benefits including PTO

Medical, Dental, Vision benefits

401(K) Safe Harbor Match

Generous paid time off

Employee perks for entertainment and fitness

Annual company events

Job summary

Spear Physical Therapy in New York is seeking a qualified Care Coordinator for the Washington Heights location. The successful candidate will be responsible for supporting patient care by ensuring a welcoming environment, controlling appointment flow, and providing excellent customer service. Essential qualifications include prior customer service experience, strong communication skills, and the ability to manage multiple tasks. Benefits include paid medical, dental and vision coverage, 401(K) matching, and opportunities for career growth.

Qualifications

• Previous experience in customer service role.
• Hospitality and welcoming attitude.
• Ability to manage multiple tasks effectively.

Responsibilities

• Support patient care and ensure patients feel welcomed.
• Control the flow of appointments and respond to inquiries.
• Provide 5-star customer service in a collaborative environment.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to multi-task

Team-oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Washington Heights location.

Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while also controlling the flow of appointments. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours.

Care Coordinators will guide our patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5‑star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience
• Someone who is hospitable, welcoming, and team‑oriented
• Strong communication skills and ability to multi‑task
• A strong attention to detail and willingness to grow
• BA/BS degree preferred, not required

Benefits

• Exceptional patient service achieved when our team is well cared for
• Environment that bolsters career growth while providing flexibility and time to simply be human
• One Medical paid membership (learn more at onemedical.com/business)
• Mental Health benefits including paid time off and support services through Journey Live & employer‑sponsored EAP program
• Medical, Dental, Vision benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will match 100% of the first 3% of annual compensation plus 50% of the next 2%. Total matching contribution will not exceed 4% of annual compensation.
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health leave
• Commuter FSA Plans – pre‑tax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
• Company Events – Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notes
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• Ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

Success Factors

• Passion for the field hospitality and customer service
• Self‑motivation and willingness to go above and beyond
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
• Proactive, collaborative, team‑oriented attitude because we don’t work in silos
• Celebrate wins and learn from losses with patients, colleagues, and the surrounding community

Values

• Service
• Passion
• Empathy
• Accountability
• Respect
• Impact
• Teamwork