Care Coordinator Supervisor - Memphis Veterinary Specialists & Emergency

Memphis Veterinary Specialists, L.L.C.; Memphis, Northern (TN, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

Memphis Veterinary Specialists in Memphis, Tennessee is seeking a Care Coordinator Supervisor to lead the care coordination team and ensure excellent client service and payment processing. The role involves supervising staff, scheduling, and acting as a care coordinator when needed.

The hospital provides 24/7 emergency and specialty services, with a focus on compassionate, patient-centered care and collaboration across teams.

Qualifications

• Applicants must be 18 years of age or older.
• Must have veterinary medicine experience.

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance.
• Schedule care coordinators and cover care coordinator duties as needed.
• Address client complaints and escalate to Hospital Manager.
• Maintain scheduling information for specialists.
• Count cash and balance daily transactions.
• Process refunds, returns, and credits per location.
• Manage payment plans and held checks with approvals.
• Prepare bi‑monthly billing statements and end‑of‑month reports.
• Support Hospital Manager with maintenance issues.
• Other duties as assigned.

Skills

veterinary medicine experience

supervisory experience

Job description

Position: Care Coordinator Supervisor - Memphis Veterinary Specialists & Emergency

Care Coordinator Supervisor - Memphis Veterinary Specialists & Emergency

PetVet Care Centers' Memphis Veterinary Specialists & Emergencyis currently seeking a Care Coordinator Supervisor to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as aCare Coordinator Supervisorwho works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.

Memphis Veterinary Specialists & Emergency in Memphis, Tennessee, is a leading specialty and emergency hospital providing advanced care across multiple disciplines. With board-certified specialists and 24/7 emergency services, the team delivers cutting‑edge medicine when pets need it most.

Key Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi‑monthly billing statements and collections as well as end‑of‑month closing reports, as required by location
• Serve as back‑up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have veterinary medicine experience

Preferred Skills (Nice to Have)

• Prior supervisory experience/managing people

Schedule: This is primarily a daytime weekday role, however weekend and overnight shifts will occasionally be needed. As well as on call.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18 — $24 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

* denotes required field

Why Consider Our Cordova Hospital?

At Memphis Veterinary Specialists, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Memphis Veterinary Specialists, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.

They saved my dog's life three years ago with a spinal surgery. He's still doing great!