Care Coordinator/Scheduler- Hospice Home Office- Flagstaff, AZ

UnitedHealth Group; Flagstaff (AZ); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Job summary

UnitedHealth Group's Northern Arizona Hospice is seeking a Care Coordinator to help manage patient care scheduling and coordination in the Flagstaff area. You will work within the LHC Group network to support hospitals, physicians and families, ensuring timely care and smooth transitions for patients at home.

Ideal candidate has 1+ year scheduling in home health or hospice, strong organizational and communication skills, and knowledge of hospice regulations.

Qualifications

• 1+ year of scheduling experience in home health or hospice care using an online system.
• Strong organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal hospice regulations (IDG, supervisory visits).

Responsibilities

• Manage order tracking, IDG prep and other patient care management tasks.
• Monitor referrals daily and assign RN or APRN for start of care visits.
• Track productivity and adjust visit distribution with the clinical leader.
• Coordinate patient visit schedules with the RN Case Manager and Social Worker to ensure continuity.
• Assist with scheduling and tracking visits to meet hospice policies and regulatory requirements.

Skills

Scheduling experience

Organizational skills

Customer service

Decision making

Job description

Explore opportunities with Northern Arizona Hospice, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Care Coordinator for Hospice with LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide, helping patients manage their health at home.

Primary Responsibilities:

• Helps manage order tracking, IDG preparation, and other tasks associated with patient care management
• Monitors pending referrals daily and assigns registered nurse or advanced practice nurse for all start of care visits
• Monitors productivity and distribution of visits and communicates any needed changes with the clinical leader, as appropriate
• Ensures that the patient visit schedule supports continuity of care and excellence in patient care management by scheduling most nursing visits to the patient's designated RN Case Manager, Social Worker
• Participates in patient care team meetings to assist with facilitating timely care, via the scheduling process, to patients suffering from symptom crises, transitioning to end of life, or who are experiencing other immediate physical, psychosocial, or spiritual care needs
• Assists with coordination, scheduling, and tracking of all visits to ensure compliance with all hospice policies and state and federal regulatory requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of scheduling experience in home health or Hospice care setting using an online scheduling system
• Demonstrated exceptional organizational, customer service, communication, and decision‑making skills
• Working knowledge of state and federal regulations governing the hospice Interdisciplinary Group (IDG) requirements, Aide and/or LPN/LVN supervisory visit requirements, and assessment visit requirements

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.05 to $24.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.