Care Coordinator – Refugee Employment (53151)

Lutheran Social Services of WI & UP MI; New Berlin (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Mileage Reimbursement

Paid Time Off

10 Paid Holidays Annually

403(b) Retirement Plan

Professional Development Opportunities

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan is seeking a Care Coordinator to support refugees in workforce integration, employing individualized plans and strong employer outreach.

You will develop employment strategies, lead weekly workshops, connect clients to community resources, and maintain thorough documentation for funders. A driver’s license, cultural sensitivity, and proficiency with MS Office are essential for success.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and reliable transportation.
• Strong communication, organization, and relationship-building skills.
• Ability to work effectively with individuals from diverse cultural backgrounds.
• Proficiency with computers, Microsoft Office applications, email, and electronic documentation systems.
• Bachelor's degree or 3 years of related experience preferred.
• Experience facilitating groups, leading workshops, training, or presentations.
• Bilingual abilities strongly preferred (Dari, Pashto, Rohingya, Swahili, Somali, Spanish).

Responsibilities

• Develop and implement individualized service plans that help clients achieve employment goals.
• Assess client needs and identify strengths, barriers, and opportunities for employment.
• Build and maintain relationships with local employers to identify job opportunities.
• Conduct weekly Employment Workshops covering workplace readiness topics.
• Coordinate services and connect clients with community resources and supports.
• Collaborate with refugee families, interpreters, and service providers.
• Facilitate client meetings and advocate for client success.
• Coordinate orientation dates with employers and arrange interpretation services as needed.
• Develop resumes, share job leads, and assist with employment applications.
• Maintain accurate documentation and prepare reports for funders.

Skills

Communication

Organization

Relationship-building

Computer skills

Bilingual abilities

Education

High School Diploma or equivalent

Bachelor's degree or 3 years of related experience preferred

Job description

Lutheran Social Services of Wisconsin & Upper Michigan (LSS)

Are you passionate about helping individuals and families build new lives and achieve economic independence? Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Care Coordinator to join our Refugee Resettlement Program. In this rewarding role, you will help refugees successfully transition into the workforce by developing employment opportunities, building employer partnerships, leading employment readiness workshops, and providing individualized support to clients as they navigate life in the United States.

This position is ideal for someone who enjoys teaching, building community connections, advocating for others, and making a meaningful difference in the lives of refugees and immigrants.

What You'll Do

As a Care Coordinator, you will:

• Develop and implement individualized service plans that help refugee clients achieve employment goals.
• Assess client needs and identify strengths, barriers, and opportunities for successful employment.
• Build and maintain relationships with local employers to identify job opportunities.
• Conduct weekly Employment Workshops covering topics such as workplace expectations, timeliness, communication, hygiene, paychecks, workplace culture, and job readiness skills.
• Coordinate services and connect clients with community resources and supports.
• Collaborate with refugee families, community partners, interpreters, and service providers.
• Facilitate client meetings and advocate for client success.
• Assist clients with employment onboarding paperwork and requirements.
• Coordinate orientation dates and times with employers and arrange interpretation services for clients when needed.
• Develop and maintain relationships with local employers to identify employment opportunities for refugees.
• Develop and update resumes, share job leads and employment resources, and assist clients with completing employment applications when needed.
• Maintain accurate and timely documentation in accordance with LSS, funder, and program requirements.
• Prepare monthly and other required Excel reports for funders.
• Complete semi-annual and annual narratives for funders
• Work a flexible schedule that may include occasional evening and weekend hours based on client needs.
• Report all data on behalf of refugees into designated funders' databases

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• Valid driver's license, reliable transportation, and ability to meet LSS driving requirements.
• Strong communication, organization, and relationship-building skills.
• Ability to work effectively with individuals from diverse cultural backgrounds.
• Proficiency with computers, Microsoft Office applications, email, and electronic documentation systems.

Preferred Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or a related field or three (3) years of experience working with refugee resettlement, immigration services, workforce development, case management, or related human services programs.
• Experience facilitating groups, leading workshops, training, or presentations.
• Knowledge of community resources and employment services.
• Bilingual abilities strongly preferred, especially:
  • Dari
  • Pashto
  • Rohingya
  • Swahili
  • Somali
  • Spanish

Why Join LSS?

At LSS, our mission is to inspire hope, create opportunity, and help people achieve their full potential. When you join our team, you'll be part of an organization dedicated to serving individuals, families, and communities across Wisconsin and Upper Michigan.

Benefits & Perks

• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Mileage Reimbursement
• Generous Paid Time Off (PTO)
• 10 Paid Holidays Annually
• 403(b) Retirement Plan
• Annual Compensation Review Process
• Employee Assistance Program (EAP)
• Service Awards and Employee Recognition Programs
• Ongoing Professional Development Opportunities

Work Environment & Travel

• Community-based position working in client homes, offices, and community settings.
• Frequent local travel required; some overnight travel may occur.
• Position may require bending, kneeling, climbing stairs, and accessing various community locations.
• Ability to respond appropriately in crisis situations and challenging client interactions.

Make an Impact

Every day, refugees arrive in our communities seeking safety, stability, and opportunity. As a Care Coordinator, you'll play a vital role in helping individuals gain meaningful employment, build confidence, and establish successful futures for themselves and their families.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).