Care Coordinator, Outpatient - Brookyln Park

North Memorial Medical Center; Brooklyn Park (MN); On-site; USD 63,612,000 - 95,364,000; Full time

Benefits offered by this job

Health insurance benefits

401k Retirement Match or Pension Plan

Generous PTO

Adoption Reimbursement up to $3000 per

Child Care Discount Program

Education/Tuition Reimbursement

24/7 Fitness Center Access

Job summary

North Memorial Health is seeking an Outpatient Care Coordinator in Brooklyn Park to gather and organize multidisciplinary health information and develop a coordinated plan of care for patients needing disease management or care coordination services.

The role requires collaboration with primary care providers, care managers, and leadership within our Health Care Home structure to ensure consistent, effective care delivery. The position emphasizes equity, access, and patient-centered planning.

Qualifications

• High School Degree or GED required.
• Health Sciences Broad Field AS Degree (Medical Assistant) preferred.
• Three or more years of clinic experience.
• Two or more years in client/customer service in a health-related setting.
• Knowledge of Medical Terminology.
• Experience with motivational interviewing.

Responsibilities

• Collect and organize information about customer's physical, functional, social, cultural, psychological, environmental, and financial needs.
• Collaborate with primary care providers, customers, and care team to implement a comprehensive plan of care.
• Monitor access to services and resources, ensuring coordination within the Health Care Home model.

Skills

Medical Terminology

Motivational interviewing

Customer service

Education

High School Diploma or GED

Health Sciences AS Degree (Medical Assistant) preferred

Job description

Care Coordinator, Outpatient - Brookyln Park

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Care Coordinator, Outpatient is responsible for collecting and organizing information about the customer's physical, functional, social, cultural, psychological, environmental and financial needs and working with primary care provider, customer, and other members of the care team to create and implement a comprehensive plan of care for customers needing disease management or care coordination services. Monitors activities to ensure the customer has access to appropriate services and resources. Collaborates with the Care Coordinators, Care Managers, and leadership within our Health Care Home structure to ensure a consistent, effective and standardized model of care.

Requirements

Education

• High School Degree or equivalent (GED).
• Successful completion of a Health Sciences Broad Field Associate in Science Degree (Medical Assistant Program) preferred.

Experience

• Three or more years of experience in a clinic setting.
• Or two or more years of work experience providing client/customer service in a community or public health related work environment.
• Medical Terminology
• Motivational interviewing

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Schedule:

M-F, 7:30-4 or 8-4:30

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:B13 ($22.20 - $33.31), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affifative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.