Care Coordinator - Ottawa/Sandusky County

Harbor, Inc.; Toledo (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan with company match

Generous paid time off

Job summary

Harbor, Inc. seeks a Care Coordinator in Toledo, OH, offering a full-time hybrid role. You will conduct comprehensive care coordination for youth with complex needs and families, engage communities, and develop individualized care plans.

The role requires evening/weekend availability for meetings and events. Candidates should have relevant education/experience and be willing to maintain certifications like CPR/First Aid and CANS.

Qualifications

• Master’s degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or
• Bachelor’s degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or
• High school diploma or GED equivalent

Responsibilities

• Engage youth with behavioral health needs and their families for assigned caseload.
• Link youth and families to community resources and supports.
• Develop and monitor strength-based care plans and ensure services align with the plan.

Skills

Communication

Care coordination

Cultural competence

Team collaboration

Education

Master’s degree in children’s behavioral health/related field

Bachelor’s degree in related field

High school diploma or GED

Tools

CANS assessment

Telehealth/remote systems

MS Office / EMR

Job description

Posting Details

• • Posted on November 13, 2026

Locations

Showing 1 location

Secor Rd.
Toledo, OH 43623, USA

• Hybrid
• Harbor
• Full-Time
• Requisition #: CAREC005852

Description

Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families.

Position is full-time, 40 hours per week, and candidates preferably lives in Ottawa or Sandusky County. Evenings and weekends as needed for family meetings and community networking events.

REQUIREMENTS

Education:

• Master’s degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or
• Bachelor's degree in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or related field; or
• High school diploma or GED equivalent

Experience:

• Experience in providing community-based services to youth and their families or caregivers (i.e., family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development) as follows:
• Master’s degree: minimum of 1 year of relevant experience
• Bachelor’s degree: minimum of 2 years of relevant experience
• No degree: minimum of 3 years of relevant experience
• Culturally competent or responsive with training and experience necessary to manage complex cases.
• Qualifications and experience to work with children and families experiencing SED, trauma, co-occurring behavioral health disorders and engaged with one or more child-service systems.
• Communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community.
• Proficient and accurate in computer use.

Licensure and Certifications :

• CPR/First Aid and NCI/CPI Certifications within 90 days of employment.
• Valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
• Obtain and maintain CANS (Child and Adolescent Needs and Strengths Assessment) certification within 1 year of hire.
• High Fidelity Wraparound training program provided by an independent validation entity recognized by the ODM (the COE).
• Maintain active licensure in good standing.
• Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite, and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless).

Preferred Qualifications :

• Associate’s degree.

• Reside in the county assigned to serve.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

• Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC).
• Builds and maintains knowledge of available community resources and helps to link youth and family to needed support.
• Conducts comprehensive CANS assessment and facilities development of an individualized, strength-based Child and Family-Centered Care Plan.
• Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed.
• Facilitates Child and Family Team meetings and ensures the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment.
• Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth.
• Develops safety-crisis plan with youth, family, and reviews
• Ensures that initial and ongoing engagement, contacts, and documentation are completed as required per CME (Care Managed Entity) rules.
• Must be willing to work flexible hours which may include evenings and/or weekends.
• Required to provide services in the home and other community settings.
• In compliance with Harbor’s telehealth policies and procedures, provides telehealth services for assigned clients utilizing Harbor authorized or provided telehealth equipment.
• Facilitates discharge, transition activities and linkages with other services as needed.
• Completes documentation in the format appropriate and acceptable to Harbor and submits all documentation according to Harbor policy and as required for CME.
• In providing billable services, that meet or exceed unit/direct service expectations established by Harbor.
• Provides crisis intervention services and is available for consultation.
• Timely and accurate completion of Peer/Clinical Records Reviews for other staff and demonstrates satisfactory performance on Peer/Clinical Record Reviews.
• Participates in supervision, peer consultations, staff meetings and continuing education.
• Reviews “Authorizations to Disclose / Obtain Confidential Information” (ROIs/PHIs).
• Demonstrates satisfactory performance on identified outcome measures and client satisfaction reports.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Provides support, education, and consultation, assists the client and family in increasing social support skills and networks, conducts and coordinates indicated evaluations and assessments by internal and/or external providers, coordinates and monitors all services identified in the Child and Family-Centered Care Plan, and aids in gaining access to essential community resources.

General Competencies/Performance Expectations:

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.

Working Conditions :

• Remote and field environments.
• Will be in the community to meet with clients.
• Travel expectations:
• Drive own vehicle for work required travel, including attending necessary department and community in person meetings.
• Regular exposure to confidential information
• Potential exposure to behavioral or crisis situations.
• Ensures coverage of services, supervision, and crisis support across care coordination teams including available 24/7 coverage for care coordination youth and families.
• This position is union. Union eligibility applies only to full-time or part-time hires; contingent or temporary appointments are not covered by the union, even if the position is otherwise unionized.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Ability to make a difference in your community!

Qualifications

Education

Required

High School or better in Years of Experience.

Licenses & Certifications

Required

Proof of Auto Insurance CPI/NCI CPR/First Aid Drivers License

Preferred

Non License Certification Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.