Care Coordinator - Knoxville, TN

Treatment Centers Hold Co, LLC; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401K with match

Life Insurance

Disability Insurance

Paid parental leave

Job summary

Crossroads Treatment Centers is an equal opportunity employer focused on treating opioid use disorder through evidence-based MAT options. The Care Coordinator role involves direct patient interaction, coordination with referral sources, and monthly care coordination meetings to ensure engagement in recovery services.

The position follows a Monday–Friday schedule from 8:00am to 5:00pm, with comprehensive benefits and opportunities to impact lives daily in outpatient clinics across multiple states.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services Counseling with at least one year of experience.
• RN licensure with at least one year of experience in SUD or co-occurring disorders.
• CSAC or CSAC-Assistant under supervision as defined in 18 VAC 115-50-10.

Responsibilities

• Meet face-to-face with all patients to facilitate recovery services and document in the patient’s record.
• Use collateral contacts and local referral agencies to provide services not offered by the program.
• Conduct monthly Care Coordination meetings with patients and complete documentation.
• Collaborate with buprenorphine-waivered practitioner prescribing buprenorphine or naltrexone for individuals with OUD.
• Perform other duties as assigned by the Operations Director of OBOT Services.

Skills

Communication skills

Care coordination

Documentation

Education

Bachelor’s degree in Social Work/ Psychology/ Counseling/ Human Services

Registered Nurse licensure (RN)

CSAC or CSAC-Assistant under supervision

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Care Coordinator

• Meet face-to-face with all patients to assist in the facilitation of recovery services and ensure that all recovery activities are properly documented in the patient’s record
• Utilize collateral contacts and other local referral agencies to provide services not offered by the program
• Conduct monthly Care Coordination meetings with patients, and complete corresponding documentation, to assure that patients are engaged with the services they need
• Working in collaboration with the buprenorphine-waivered practitioner who is prescribing buprenorphine or naltrexone products to individuals with moderate to severe Opioid Use Disorder
• Perform other duties as assigned by the Operations Director of OBOT Services

Education and Experience requirements

• A bachelor’s degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services Counseling and at least either one year of experience providing services to individuals with a diagnosis of substance use disorders or a minimum of one year of clinical experience working with individuals with cooccurring diagnoses of substance use disorders and mental illness.
• Licensure as a Registered Nurse with at least either one year of direct experience providing services to individuals diagnosed with a substance use disorder or a minimum of one year of clinical experience working with individuals with cooccurring diagnoses of substance use disorders and mental illness.
• Board of Counseling Certified Substance Abuse Counselor (CSAC) or CSAC-Assistant under supervision of a CSAC or another supervisor as defined in 18 VAC 115-50-10
• Schedule Monday-Friday; 8:00am-5:00pm

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable)
• Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education.
• Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!
• Benefits Package
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

Our Story

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long‑term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Our Mission Is Focused:

We exist to improve health equity in order to create superior outcomes.

Our Vision Is Clear:

To provide the most convenient, comprehensive, high-quality care through specialty medical homes.

Our Culture Is Inspiring:

We would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day‑to‑day basis.

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.